CMS has paid out more than $4 billion in Meaningful Use incentive money. I believe this is the catalyst to start healing our healthcare system. Let me explain. The healthcare industry is lagging behind the banking industry about 30 years. When I was in college, I had a checking account with a local bank. It […]
Financial Services
Health IT: The Solution to Healthcare CIO Challenges
A recent article addressed some of the top challenges facing CIOs in the healthcare industry. Many of these challenges are created by the need to keep up with constantly changing regulations as well as addressing HIPAA security concerns. Here are a few of the top concerns of healthcare CIOs, and how health information technology can […]
Social Governance’s Relevance to Social Banking
In most industries, governance represents a key and important part of the social world. I’ve lost track of the number of people whose companies disallowed social interaction of any kind because they fear the capabilities of this new generation of tools. Many executives fear what will be said about the company. They wish […]
CDS Tools: Should we pile them on?
A 2008 study on CDS (clinical decision support) tools found that while the benefits of CDS technologies are widely understood and accepted by providers, there is still a lack of proactivity in its adoption. An article summarizing the study stated: “For example, Chang said that while CPOE with CDS is now already widely accepted, it […]
The Convergence of Technology and the “Social Banking” Experience
As a technology marketer, I thought it was appropriate that I begin my blogging experience with a post about the role of both social media and technology in the financial services and banking industry. As mentioned in a recent HBR blog post, many traditional forms of marketing have been tossed to the wayside. In response […]
The Death of Cash?
I’m well aware that my children and grandchildren will never experience some of the activities that defined my youth. Activities like creating mixed tapes, watching a VHS and memorizing friend’s landline phone numbers. But will they ever experience cash and credit cards? Or will these soon be nostalgic items of the past too?
Where’s Waldo? The Case for Enterprise Content Management
To coopt a phrase from a popular children’s book and game series, “Where’s Waldo?” This simple question along with the ever present who, what, when and why, are often answered with inconsistent or incomplete responses in Enterprise data. As companies have merged, acquired and grown, many times it’s virtually impossible to get an answer to […]
Mobile Payments and the Importance of Critical Mass
I hear a lot of bloggers and pundits speak of the increasingly important target market for mobile payments. After all, the media coverage and social conversation around the topic of mobile payments has reached a fever pitch, and some wonder whether it’s worth all the hype. For example, I was reading the article “What’s missing in […]
Holding on to Banking Customers in the Mobile Wallet Age
According to a Carlisle & Gallagher Consulting Group survey, customers that are interested in mobile banking technology would consider an alternative to their primary bank for both mobile wallet and core banking services. The two largest consumer groups demonstrating this interest are young consumers and affluent consumers, both important demographics for the banking industry. 76% […]
From Little Data to BIG Data – One Step at a Time
The Journey of a thousand miles towards an ACO begins with one step. Healthcare organizations are coming to realize that the programs stimulated by the ARRA – HITECH Act, Meaningful Use (MU) and Accountable Care Organizations (ACO), require something that they don’t have in sufficient quantities, the desired type or in the right format: “Data”. […]
ICD-10: Potential Financial Benefits and Issues
Some healthcare solutions experts foresee the following five financial benefits of ICD-10:[1] Providers can establish or strengthen CDIs by conducting thorough reviews of clinical documentation and implementing improvements, such as a CDI “Lite” program. Development of patient preferences due to new procedures being performed based on more thorough and detailed ICD codes. Patient preference will […]
Mortgaging Customer Goodwill
Almost every week we see another story in the national press about how “unfeeling banks” are foreclosing on a homeowner over an 80 cent payment error, or foreclosing on a house the bank doesn’t even own. After several social media blogs, several thousand tweets and retweets (with fiery commentary) and various news networks report the […]