Why Use Amazon Lex? Embedding chat bots and virtual assistants into your applications and contact flows has never been more essential to the customer experience than it is today. Amazon Lex is an Amazon Web Service (AWS) product that provides conversational interfaces powered by the same conversational engine, ASR (automatic speech recognition), and NLU (natural […]
Rishi Jambunathan
Rishikumar Jambunathan is an experienced AWS solutions leader, Java/Twilio software engineer, and technical content writer working on Perficient's Custom Product Development team. He creates content focused on scalable, low-maintenance, secure AWS implementations of Amazon Lex bots, Amazon Connect contact centers, Twilio Flex, Twilio Studio, and various other technologies.
