Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]
Mariam Majeed
Mariam is a member of the Customer Engagement Solutions group at Perficient and works with cloud contact centers platform technologies like Amazon Connect and Twilio Flex. She’s particularly enthusiastic about working with clients to develop custom solutions and exploring creative solutions that help clients fulfill their business needs.
