Michael Porter

Oracle has a very interesting study them commissioned on the importance of managing the customer experience and how much progress companies are making. The short version is that it’s very important but not many have really made much progress, especially in the social side of the customer experience. The study is too long to give […]

IBM recently released a Redbook on “Building and Implementing a Social Portal”  As you know, Redbooks are basically technical guides on a variety of subjects. This one was written by eight different IBM’ers and IBM Business Partners. Why is this of interest you might ask?  When IBM released version 8 of Websphere Portal, they solved […]

I’ve been seeing a lot of news about hackers taking their game to the next level.  You can see this with Twitter’s recent blog post and forced reset of many users passwords.  In keeping with the trend, Evernote just posted about similar attacks and recommended that all users reset their passwords even though they don’t […]

I’ve been seeing a lot of news about hackers taking their game to the next level.  You can see this with Twitter’s recent blog post and forced reset of many users passwords.  In keeping with the trend, Evernote just posted about similar attacks and recommended that all users reset their passwords even though they don’t […]

So Perficient is teaming with Forrester to host a webinar titled, “Forrester & Perficient on SharePoint as a Social Business Platform”  Frankly, I can think of only two good reasons to attend any webinar.  First, the topic has relevance and you think you’ll learn something from it. Second, the people speaking in the webinar are […]

Matt Weinberger at citeworld.com has an article about Virgin Airline’s new employee portal built on Salesforce Chatter and Force.com.  It’s a great example of the power of Social and SaaS.  I fully believe that employee intranets should have social components but those social components should not overlook the fact that you still have to meet […]

Matt Weinberger at citeworld.com has an article about Virgin Airline’s new employee portal built on Salesforce Chatter and Force.com.  It’s a great example of the power of Social and SaaS.  I fully believe that employee intranets should have social components but those social components should not overlook the fact that you still have to meet […]

We’ve all seen a lot of hype in the world about software as a service.  Every major and many minor software vendors are rolling out SaaS solutions.  In the SharePoint 2012 conference Microsoft pretty much said that their main push will be to the cloud through Office 365 first and Azure second.  IBM has made […]

I always love to hear Don Tapscott speak. He’s the author of Wikinomics and Radical Openness. McKinsey recently interviewed him and he has a number of quotable gems so it’s worth a viewing.I can summarize his approach as pragmatic.  Don’s not afraid to advocate for things like the sunsetting of email or why knowledge management […]

Forms represent a really useful tool for the business. All too often, the I see business users want to own and manage more of their site but roadblocks exist. Web based forms represent one common road block where developers do simple work that might be better suited to a trained business user.  IBM released an […]

John Boezeman and Tyler Tribe presented on Mobile in IBM’s Web Experience Platforms (e.g. WebSphere Portal, IBM WCM, and assorted other technologies like web analytics, forms, etc.)  it started out well but Tyler Tribe tended to drone a bit.  We all know what a site needs so get on with it. Fortunately, it got better […]

John Boezeman and Tyler Tribe presented on Mobile in IBM’s Web Experience Platforms (e.g. WebSphere Portal, IBM WCM, and assorted other technologies like web analytics, forms, etc.)  it started out well but Tyler Tribe tended to drone a bit.  We all know what a site needs so get on with it. Fortunately, it got better […]