Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more. In this blog, I will walk through how OpenSearch integrates and how it […]
Dhaval Ghonge
Dhaval Ghonge is a Technical Consultant and a Certified Scrum Master at Perficient India, focusing on delivering a good quality product. He has six and half years of experience in manual and automation testing using different tools and technology.
