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Atul Verma

Atul Verma is a Senior Product Engineer specializing in Customer Engagement Solutions, focusing on Twilio Flex implementations, customizations, and Cloud Contact Center software.

Blogs from this Author

Woman working with code and data

Incoming Call/SMS/Chat Ringer Plugin for Twilio Flex

There are many reasons you might want to play a sound in the Flex UI (User Interface). For example: Ringing to indicate an incoming call task and alert the agent Sound notifications for new chat messages to alert an agent who may be handling multiple chats simultaneously Sound to indicate that participants have joined or […]