The ability to provide exceptional customer experiences when interacting with service agents is already enhanced by natively integrating Salesforce with Amazon Connect in Service Cloud Voice. Why stop there? By Integrating Einstein Next Best Action into the agents’ Voice Call Console, Salesforce uses AI (Artificial Intelligence) to empower agents with the knowledge and automation you […]
Anthony Storti
Anthony is an Associate Technical Consultant in custom product development and focuses on customer engagement solutions for Amazon, Service Cloud Voice, and Twilio.
