Today, Handshake connectors are available to Amazon Kendra customers. We have found Amazon Kendra’s semantic capabilities, customization potential, and APIs to be powerful tools in search experience design and implementation. Few search platforms handle query recognition and semantic response better.
Without relevant content and metadata in the index, search cannot function. Handshake lets us skip most of the plumbing steps in search implementations and focus on innovation and excellence.
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
Handshake dramatically reduces time to value and increases flexibility in connector implementations. In Kendra Implementations, we use Handshake to:
- Accelerate the development or customization of any search connector
- Develop standard methods to read, transform, enhance, and index. content, metadata, and permissions in a repeatable, search forward way
- Make connector administration configurable and extendable by administrators
- Mange connections centrally through a Configuration UI.
Amazon Kendra customers can now license any of our existing source connectors, including IBM Case Manager, Nuxeo, Alfresco, Adobe Experience Manger, Atlassian Jira and Confluence, Elastic Path, and many others. Kendra customers can develop their own connectors using our framework as an accelerator.