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Posts Tagged ‘search connectors’

Amazon Kendra Announcements for Handshake

Today, Handshake connectors are available to Amazon Kendra customers. We have found Amazon Kendra’s semantic capabilities, customization potential, and APIs to be powerful tools in search experience design and implementation. Few search platforms handle query recognition and semantic response better. Without relevant content and metadata in the index, search cannot function. Handshake lets us skip […]

Troubleshooting

When to Shake: Handshake Use Cases (Part 2)

this post is a continuation of our discussion about search connector use cases. Click here to read the first half of this topic. Customer Service Search has changed the way customer service is offered and provided. Smarter algorithms and better machine learning models can help deflect cases, but sometimes a call is necessary. Search can […]

SEO