Amazon Connect Contact Flow Logging

Amazon announced several new and exciting features for Amazon Connect in Q4 2017.

They’ve added support for contact flow import and export, contact flow logging, the Login/ Logout report, agent event streams, etc.

Revolutionize Your Business With Generative AI

From product design and software development to virtual agents, content creation, and reporting, GenAI is transforming business. Our AI experts help you unlock GenAI’s full potential and drive growth.

Let’s Get Started

In this video, I show you how to enable the new contact flow logging feature, find a specific customer interaction and read the logs.

If you’re interested to see more, schedule a demo or contact us here.