FRS – R11, Error Solution

In the past week, as of 06/13/2016, our Cloud ERP team and clients experienced some difficultly logging into Financial Reporting Studio. Users were receiving an error message stating “You are not authorized to use this functionality. Contact your administrator.” All users receiving this error message were able to login successfully as of the prior week.

We found that the steps below were able to resolve this issue:
1. On the Financial Reporting Studio client machine, open Windows Registry Editor by clicking Start > Run. Type regedit.

2. Before making any changes, backup Windows Registry using the “Export” option.

3. Locate the following section:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hyperion Solutions\Hyperion Reports\HReports\JVM

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4. Create a new “String Value” entry with following name and value:

Name: JVMOptionY
Value: -Dweblogic.security.SSL.enableJSSE=true
[Replace the ‘Y’ in JVMOptionY with a value equal to (current value of JVMOptionCount) + 1]

5. Increase the value of the JVMOptionCount parameter by 1 for base as Decimal.

6. Restart the machine for the new settings to take effect.

7. Re-test the issue

The steps above resolved this issue for all of our users.  If you are encountering the same error message, this solution may work for you as well.