Why Smart View Users are Receiving Invalid Session Error

At some point in working in Smart View, you might have received an “invalid session” error.

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This is a generic error, and it may occur due to any of the following reasons:

• Timeout issues with Internet Explorer
• EXCEL incompatibility with smart view versions.  This is becoming increasingly more common for organizations upgrading Office to 2013.
• IIS manager service being stopped or ASP.NET is not functioning.
• The IIS Application pool used for Smart View is stopped.
• Reconfiguration of HFM Web Server.
• Running out of RAM on the HFM server.

To correct the IE timeout issues, backup of the Windows registry on the client machine then perform the following:

1. Go to the location[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]\
2. Add the below registry keys and values.
   • “ReceiveTimeout”=dword:00dbba00
   • “KeepAliveTimeout”=dword:002BF20
   • “ServerInfoTimeout”=dword:002BF20
3. Re-start the client machine.