The current release of Fusion CRM application 11G is at release 5. Here is some good info on what to expect with Release 6,7, 8 and 9 based on road map that was shared recently at the Oracle Fusion CRM PartnerLab organized in Dubai on 18th and 19th Dec-12 by Oracle.
Source: http://oraerp.com/blog/oracle-fusion-crm-first-look/
Highlights from Road Map of Oracle Fusion CRM
Fusion Mobile R5 (Current) is having native applications on iOS, Blackberry, you can get Fusion Mobile sales on blackberry
Native MS outlook client for Fusion is available –Customers, leads opportunity will show directly in outlook and opportunity details will be directly viewable in outlook
Oracle Fusion R6 (Planned)
- In Fusions R6 marketing will support for sms
- RightNow integrated with Fusion and opportunity Reports can be viewed in RightNow
- Fusion Tap native application for ipad will be released for opportunity, leads, customers, contacts.
Oracle Fusion R7 (Planned)
- FUSE the new ‘any device’ user interface for sales team – a glimpse give a good user interface based on today requirement what common users are using in social media
- Fusion R7 will support for web landing pages and microsites
Oracle Fusion R8 (Planned)
- Fusion Mobile for Android to get real time CRM data,
- Audit Trail will also be introduced,
- Simple quote, sales agreements, pricing will be introduced,
- B2C – Person centric contact management,
- Dynamic layouts
- Oracle Social network will support custom objects,
- Outlook extensibility via Apps Composer, separate tab will be available for outlook
- Object Renaming like customers can be renamed to customer client etc
Fusion R9 and above (Planned)
- UI Refresh Look & Feel
- Cloud Onboarding – concept to give trial on cloud for prospects
- Enhanced Social ROI reporting to get what company is getting from social media
- Audit Trail on Custom Objects
- Create Incidents from Fusion
- Complex quotes for Telecom
- Student recruitment and enrolment
- Oracle Voice – works like Siri for Sales, Native application interaction
