Consumerism in Healthcare

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The advent of consumerism in healthcare is making dramatic changes to how heathcare systems are aligning to patients and physicians. Healthcare systems need to change the way they interact and enable these two groups so that they are in a better competitive position. Perficient has created the Patient/Physician Experience Maturity Model (PEMM) to enable health systems to address these relationships. The following presentation outlines the PEMM approach and how your health system can utilize this model to address your alignment to the patient and physician communities.