Posts Tagged ‘patient portal’

Mark Polly (@markapolly) and I (@porteronportal)  presented here at IBM Connect on Healthcare Portals.  It’s a huge subject so we chose to focus on 5 things you absolutely must do when interacting with your consumers, patients, or members.  Here’s the slideshare.

We’ve rounded the bend on our countdown of the Top 10 Trends in Connected Health in 2014. You may be surprised to know that this is the first time a government propelled trend has been mentioned on this countdown. Here it is: Trend #5: The Meaningful Use Timeline Shift I like to refer to this […]

As you can see from the Salesforce keynote, Mobile is extremely important to them and to customers. Why Mobile Self-Service Mobile devices are ubiquitous.  Q4 was the inflection point where more phones and tablets exist than pc’s and laptops. Study: Frost and Sullivan analysis show that users already use mobile devices for a wide ranges […]

For all you keeping track of my previous posts, you can find a list here. To anyone with a smart phone (over 50% and climbing) or a tablet, stating that a patient portal is mobile is like saying that the sky is blue.  Of course it’s mobile.  Why wouldn’t it be.  A very large portion […]

To see all the other posts, visit the main What Is A Patient Portal post. In many ways, “stickiness” can be seen as a composite of everything else I’ve defined in all the patient portal posts.   It merits it’s own post because getting a patient to the site and having them return multiple times […]

You can find the entire, What Is a Patient Portal series here. Today’s discussion may have the most significant impact on a patient ability to understand their medical record but it’s also the most difficult to explain.  So let me give you some definitions: Contextual: The circumstances that form the setting for an event, statement, […]

You can find the entire series here in the initial post. You may wonder why I even mention process for a patient portal.  I mean, a patient logs on, does his or her business, and logs off.   There’s not much process.  From that viewpoint, you are correct, there’s not much process.  However, in order […]

Continuing on with the series, I want to talk about the social aspects of a patient portal.  I will freely admit that some of what I describe skirts the line of what security and privacy experts will call acceptable.  However, I think it’s possible to be social while not releasing protected health information that will […]

You can see my other posts on what is a Patient Portal here. While not the most complex aspect of a patient portal, personalization may well prove the most important.  When I talk to hospitals about their portals, they all speak of one thing, the need to drive people to their site and the need […]

Continuing on with the series on what is a patient portal, I want to talk about integration.  This represents a large effort for any true patient portal.  By integration I mean, the effort and services necessary to pull data and complete transactions to one or more back end systems.  In other words, a patient portal […]

Today I’ll continue with a related theme to yesterday’s discussion on regulation.  Specifically, a patient portal is secure.  You can interpret security in a variety of ways but let me give my own spin. The data is secure The access point is secure Setup is secure The system will track anything that happens on the […]

So this is the first true part of what is a patient portal. I introduced it yesterday but that was only to pave the way for the topics.  Remember, my purpose is to define the complexities of a portal and not the features and functions.  So on to the subject at hand. A lot has […]