Posts Tagged ‘Communities’

I recently polled our expert consultants to find out which apps on the Salesforce AppExchange they use to facilitate customer implementations. To my surprise, a definitive pattern of favorite apps emerged. So, I thought I would share them with you. What follows is the first group of five. I’ll post some more favorites apps in […]

For those that weren’t lucky enough to attend this year’s Dreamforce conference – check out this great session we co-presented with our client, Constant Contact, on their implementation of Community Cloud. The video clocks in at about 35 minutes but with best practices on migrating from portals, screenshots of a real community, and some great lessons […]

This year’s Dreamforce was filled with a ton of sessions, interesting demonstrations and exciting announcements.  But, for me, there was one speaker who was particularly interesting and that was Hall of Fame former 49er quarterback, Joe Montana.  Maybe he was so interesting to me because I grew up in a family of San Francisco natives […]

Why community cloud? Communities are proliferating at a high rate. Yelp originates 200,000 calls to businesses. 78M bike rides are shared via Strava. 94% of recruiters use LinkedIn to vet new candidates. But most businesses are not connected today. We have Portals disconnected from the public website or social networks. Salesforce’s Community Cloud offers a […]

Mark Polly, director of Perficient’s Portals & Social Business Practice, recently wrote a blog post focusing on how a company created successful partner communities using Salesforce’s Community Cloud. Zero Motorcycles needed a way to consolidate multiple partner-facing systems into a simplified user interface, track sales and monitor participation programs and automate workflows. As we’ve seen […]

Many hospitals and doctors and patients are looking for better ways to connect with each other.  Based on my work with payers, they often want to engage more with their members so they can make good healthcare choice.  Patients often want to have a sense of community, especially those dealing with chronic conditions and diseases. […]

Here at Dreamforce 2014, the conference is really heating up. Today is Marc Benioff’s keynote, which is always a fun event. Right before that keynote, the Community Cloud team presented their roadmap for Winter ’15.  We see Salesforce Communities as a compelling portal for a lot of business uses, including Partner Portals, Employee Portals, Sales Portals […]

What is Live Agent? The Live Agent app for Salesforce’s Service Cloud Agent Console is a versatile and highly customizable web chat utility. One side is the external website where your customers visit, it can be a Customer Community with authenticated users or any web page where the deployment JavaScript is placed. Salesforce provides the […]

Nine years ago when I started in the salesforce.com ecosystem the majority of companies using Salesforce were early adopters from the high-tech ranks. Since then, we’ve seen customers across multiple industries trust Salesforce to solve their business challenges. One of these industries is traditional manufacturing, which I see increasingly using Salesforce to help run and modernize their business. For […]

A smarter way of collaborating, tighter security, and integrating with enterprise software like Microsoft Sharepoint or Office 365. While these three new Chatter features in the Winter ’15 release may not have much in common at first, what they represent to me is the true maturity of Chatter product. Chatter Questions: If you use Chatter internally, […]

Perficient is the newest US based salesforce.com Platinum Partner, achieving the Platinum level as a result of their strong performance over the first part of 2014. The salesforce.com Cloud Alliance Program tiers partners according to strict criteria such as the number of certified people, sales performance, and customer satisfaction. On a personal level having been part of […]

Without exception, every Salesforce project I’ve managed over the past several years has involved some data integration. Integration is the name of the game: providing more efficient, streamlined processes and better customer insight. This can translate into lower costs and higher sales so its well worth the investment. However, the majority of these projects experienced […]