Posts Tagged ‘communities’

  Are digital communities the future of business? Salesforce thinks so. According to Nasi Jazayeri, executive vice president of Community Cloud, “Communities have become the connective tissue lining customers, partners and employees to companies and each other.” What is Salesforce doing to change the game with the next-generation of Community Cloud? With the Summer ’15 […]

With Summer ‘15 preview in sandboxes and the production release around the corner, it’s a great time to dive into some of the key features we’ve been waiting for! Let’s look at 5 new features that will make your system administration a little easier so you can kick back and enjoy summer. Match Production Licenses to Your Sandbox […]

  Technology continues to disrupt almost every facet of every industry. The world has moved beyond a world of just standalone mobile devices. Consumers are connected to the “Internet of Everything”. We’ve entered into an era where smartphones are connected to everything – beacons, fitness trackers, smart TVs, LED lights, homes, cars and so much more. Welcome to the digital […]

For those that weren’t lucky enough to attend this year’s Dreamforce conference – check out this great session we co-presented with our client, Constant Contact, on their implementation of Community Cloud. The video clocks in at about 35 minutes but with best practices on migrating from portals, screenshots of a real community, and some great lessons […]

Why community cloud? Communities are proliferating at a high rate. Yelp originates 200,000 calls to businesses. 78M bike rides are shared via Strava. 94% of recruiters use LinkedIn to vet new candidates. But most businesses are not connected today. We have Portals disconnected from the public website or social networks. Salesforce’s Community Cloud offers a […]

Many hospitals and doctors and patients are looking for better ways to connect with each other.  Based on my work with payers, they often want to engage more with their members so they can make good healthcare choice.  Patients often want to have a sense of community, especially those dealing with chronic conditions and diseases. […]

Here at Dreamforce 2014, the conference is really heating up. Today is Marc Benioff’s keynote, which is always a fun event. Right before that keynote, the Community Cloud team presented their roadmap for Winter ’15.  We see Salesforce Communities as a compelling portal for a lot of business uses, including Partner Portals, Employee Portals, Sales Portals […]

It’s that time again! Summer ’14 release is almost here and after firing up a brand new pre-release org and reading through the notes, here is my take on the top 5 new features for Service Cloud and Communities.              

These two acronyms share two of the same letters but are very different in their purpose and history. We share a perspective on how customer relationship management (CRM) and Electronic Medical Record (EMR) systems combined can be invaluable at what they do best and result in the best of both worlds for providers and patients. […]

When I think of major healthcare trends one of the most interesting is that of connected health, the idea that healthcare delivery uses technology to deliver patient care outside of the hospital or doctor’s office. Patient – doctor interactions can now extend past visits to a more engaging ongoing relationship with providers, where patients have […]

Get 2014 off to a great start with these Service Cloud Enhancements. Perficient Service Cloud experts developed this  list to help clients hone in on the features and functionality that can help boost your Customer Service performance.   #1 Console for Service Cloud If you’re in a fast-paced environment, the enhanced Console helps you locate, update, […]

The Salesforce Winter ’14 Release is coming up this month, but in case you haven’t had the time to read through all 309 pages of the release notes yet, we’ve put together our top picks for Communities (see  our post on Service Cloud features as well). Read on for our highlights!