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Six Trends Moving the Needle in Customer Care: AI, VCAs, Chatbots

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #4: AI, VCAs, Chatbots: The Future of Customer Care If you’re tasked with evolving your firm’s customer […]

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Cognos Analytics 11.1 and AI Empowers You

By now, we all know that we’ll never be able to analyze the massive amount of data that continues to grow without proper tools. So we need analytics that go further than reporting what happened and help us understand why it happened. That’s why IBM has created analytics tools that instantly transform your data into […]

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TechTarget Discusses AI Traction in Healthcare with Perficient

TechTarget recently featured two Perficient Chief Strategists in an article that discusses the momentum of AI in healthcare. The article highlights perspectives on how AI automation can enhance and expedite healthcare processes while holding to an elevated standard of care. Below are a few highlights from the full article. AI technology offers exciting potential for […]

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There Was Something For Everyone At HIMSS 2019

With more than 45,000 in attendance this year, #HIMSS19 dared to enlighten us on what’s on the horizon in healthcare. This year’s conference was as expansive as ever. There were topics for everyone, including AI, wearables, telehealth, patient engagement, genomics, interoperability, and data & analytics, and Women in Health IT. What was your favorite part […]

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Meet Perficient’s Chief Strategists: Christine Livingston

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. Earlier this year we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights […]

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MicroStrategy World: AI Best Practices and Real-World Examples

Christine Livingston, Chief Strategy for AI at Perficient spoke on AI best practices and gave some real world examples on how it would work. Where are analytics heading? Notice that while you spend a lot of time early on with descriptive reports, the higher up the maturity curve you go, the more you need tools […]

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MicroStrategy World Customer Sessions You Don’t Want to Miss

The MicroStrategy World 2019 agenda is out and it’s time to start planning your conference schedule (it’s easy with the MicroStrategy mobile app). Among the many can’t-miss sessions, there are two customer sessions you should make time for: AllianceBernstein and UBS. These two key customers will share the innovative ways they have transformed their organizations […]

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Join Our 4 Can’t-Miss Sessions at MicroStrategy World

MicroStrategy World is around the corner, happening February 4-6th in Phoenix. With the recent release of MicroStrategy 2019 and O365 integration, it will be an exciting education-packed week! Perficient is proud to be a Gold sponsor of the event. We’ll be exhibiting at booth #300 in the expo hall where our experts will be onsite […]

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Digital Intelligence and the Role of Data in Personalization

Welcome to 2019 where things take an interesting turn, or, materialize as predicated for so long. In a data-driven environment, it is no surprise that this year Information Executives (CIO, CDO, CTO, CAO) focus on the following topics according to IDG, Gartner, CIO, and Forrester: Trying to figure out ways to increase IT Budget to […]

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Top Technology Trends for Smarter, Strategic Customer Care

Whether its online, in-store, or multichannel, customer experience (CX) is a key differentiator for businesses. Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer […]

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Refine Your Enterprise’s Approach to AI in 2019

2019 is the year to stop letting obstacles get in the way of enterprise AI adoption. Of course implementing AI tech comes with its challenges, but addressing two big obstacles may be the key to success.  According to our AI expert, practice director and chief strategist Christine Livingston, these obstacles are perception and data. And […]

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Could Healthcare Become a Leading Vertical in Voice Apps?

In light of the Connected Health Conference in Boston this week, there has been increased talk around what’s around the corner in healthcare technology. Today an article published by HealthcareIT News came across my desk that considers how voice apps are more suited to the healthcare industry than any other. Voice apps are already infiltrating […]

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Gartner ITxpo: Top Transformative Tech for Life Sciences

At Gartner IT Expo, Michael Shanler focused on what technologies can transform life sciences. In doing so, he called upon a lot of existing research at Gartner including: 2018 Hype Cycle for Life Science Research and Development 2018 Hype Cycle for Life Sciences 2018 Hype Cycle for Digital Care Delivery 2018 Hype Cycle for Real […]

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Augmented Analytics with MicroStrategy at #GartnerSYM 2018

Business intelligence (BI) helps organizations transform their data into actionable intelligence and make smarter business decisions. But according to one Gartner survey, only about 30 percent of employees are using analytics. So how can enterprises increase adoption? Augmented analytics may be the answer. What is Augmented Analytics? The volume, variety and veracity of big data […]

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AI and Big Data: The Yin and Yang of Technical Innovation

I’ve had some interesting conversations with my colleagues Christine Livingston and Arvind Murali.  Christine knows AI. Arvind knows data, especially big data. As we spoke it became obvious that the two are deeply interconnected. Innovation today seems to be driven by data. AI relies on data. Just implementing any kind of artificial intelligence means you […]

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Transform Customer Service with Watson Assistant

Millennials have become the largest group of consumers in the United States. And organizations should take note. This shift has introduced the consumer market with a generation of people who are more digitally connected and more demanding than ever. Consumers expect an unprecedented level of 24x7x365 customer service and many enterprises are failing to meet […]

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Artificial Intelligence Expedites Clinical Trial Matching

There is a growing challenge for clinicians in oncology. As new clinical trial studies emerge and medical literature is published, it is nearly impossible to stay on top of all the latest cancer care data due to the proliferation of new information, and it is increasingly more difficult to align a patient’s unique factors to […]

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Mobile Everything? Considerations Before Delivering Mobile Access

We frequently see projects these days with a requirement for mobile access to corporate technology platforms. For clarity, I am limiting my definition of “mobile” to cell phones. We hear three common drivers behind this requirement. The first driver is remote access (outside the office) to these platforms. Second is a changing employee population which […]

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Quick Tips on How to Sell Your Data Science Model

During a five-week IBM training program, I learned a few things about how to sell data science models that I’d like to share it with you. The program was explicitly designed to educate and familiarize IBM’s business partners on how to expand relationships with clients; an introduction to emerging tools; and a glimpse into IBM’s future so […]

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Innovate Data with Artificial Intelligence (AI) in Healthcare

Artificial intelligence (AI) has established a dominant disruption in transportation, marketing and financial services, among other divisions. In the realm of healthcare, AI is gaining momentum and has the potential to considerably change the industry, from the exam room to the back office to the supply chain. Forrester predicts, “70% of enterprises are anticipated to […]

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