From Cost Cutter to Concierge: The Evolution of AI in Customer Experience
For years, AI in customer service has been synonymous with efficiency. Businesses leaned on AI agents to reduce costs, deflect calls, and automate routine tasks.…
Technical Expertise
Optimize Sitecore Docker Instance: Increase Memory Limits
Running a Sitecore Docker instance is a game-changer for developers. It streamlines deployments, accelerates local setup, and ensures consistency across environments. However, performance can suffer –…
Lessons from the Front: Configurable Workflow Rules for New Items in XM Cloud
Intro đź“– In this post I’d like to share a workflow “attacher” implementation I built on a recent Sitecore XM Cloud project. The solution attaches…
Overcome fear and the myths of Artificial Intelligence
Nowadays, the topic of artificial intelligence is everywhere. Let’s face it!. Who, even out of curiosity, has asked a question to generate an image, refine…
AI in Sitecore: How Artificial Intelligence is Shaping Modern Digital Experiences
The world of digital experiences is evolving more quickly than ever before, and let’s be honest, artificial intelligence (AI) is more than just a trendy…
AI at the Service of Talent: Building Evaluator Agents with Copilot and n8n
Abstract This article explores how artificial intelligence can transform technical evaluation processes in talent acquisition, particularly in the software development field. Through the Dessert & Learn session,…
Designing Human‑Centered GenAI Workflows for Business Process Automation
Generative AI is moving from eye‑catching demos to real operational impact. Yet the leap from a clever model call to a production‑grade, human‑aware workflow is non‑trivial.…
Honeypot Fields in Sitecore Forms
When working with forms, a common problem is spam form submissions. There are several ways to prevent this problem. Using CAPTCHAs to stop bot submissions…
SEO in the Age of AI: Should Marketers Defend or Discover?
The rules of digital engagement and SEO are changing fast. As Generative AI platforms and large language models (LLMs) become the go-to tools for information…