Customer Experience + Design

Perficient has created this series, “Healthcare Analytics and Meaningful Use” to drive discussions around unlocking the true potential of EHRs with analytics. Stay tuned for this four-part series to be published throughout October and November. We welcome your comments and questions below. Healthcare decision makers are being called upon to reduce waste, improve operational processes, […]

Last weekend, I virtually attended BlizzCon 2011, a conference hosted by Blizzard Entertainment, the game developer behind Warcraft, StarCraft, and Diablo. A major focus of this annual conference is to provide insights and generate excitement about upcoming content planned for each franchise, but it is also a celebration of gamers, by gamers, and for gamers. […]

With the release of the Accountable Care Organization (ACO) rule, healthcare providers must be able to identify, access and seamlessly share patient information to drive efficiencies and enjoy a potential share in ACO program incentives. Additionally, more than half of the 93 draft National Committee for Quality Assurance (NCQA) ACO measures are also Meaningful Use […]

A successful Enterprise HIE must be secure, accurate, dependable, appropriate and responsive to the need of the users of this clinical information to ensure that appropriate care is delivered. Enterprise HIE is driven by true healthcare needs. These key drivers include: Ensuring appropriate care is given at the correct time Promoting preventive medicine Avoiding inaccurate […]

It’s always a pleasure being nominated, but winning is even more fun, isn’t it? I’m happy to say that today Perficient was named the sole recipient of IBM’s 2011 Information Management Solution Excellence Award. We were also the sole recipient of IBM’s 2011 Business Analytics Solution Provider Achievement Award. That’s two times the fun! The […]

Perficient has created this series, “Healthcare Analytics and Meaningful Use” to drive discussions around unlocking the true potential of EHRs with analytics. Stay tuned for this four-part series to be published throughout October and November. We welcome your comments and questions below. Data in and of itself has no value. To add value data must […]

In the book As The Future Catches You, Juan Enriquez notes that “in a knowledge economy, you can work at your desk, in your home, in a hotel, or in a plane.” As a person that operates in just that manner, there are real concerns not about just the connectivity to accomplish that mode of […]

Here at the Connected Health Symposium the showroom floor is atwitter with conversations around patient engagement. Everyone is discussing ways to best engage patients and, not surprisingly, what the price tag of such ambitious efforts will amount to. I am confronted with enthusiastic smiles when I point to data that shows that engaging patients actually […]

The rapidly shifting role of patients within the care model has resulted in demand for easier access to healthcare professionals. Innovations in social media and collaborative technologies provide healthcare organizations with the ability to disperse information quickly and appeal to individuals who are seeking cost-effective healthcare services, especially in remote or rural communities. There are […]

A colleague and I were discussing challenges in explaining what we do as user experience practitioners. He mentioned a shared pet peeve, the slashing together of UI/UX. I see this most often in job postings, but it appears in technology news, blogs, and even how some people describe their work. The concern that my colleague […]

Health plans, patients, and employers are demanding greater accountability and demonstration of value for their healthcare dollar, and these demands will only intensify in the future. To be successful, healthcare organizations need to establish a culture of performance management; that is, an ongoing process by which organizations define their strategic direction and then deploy their […]

As we approach 2012, it is critically important to consider the implementation of Healthcare Analytics. This point could not have been made more clear to me than it was during a final “orals presentation” prep to a recent prospective healthcare system client. “Technology has finally been embraced (begrudged by some in Healthcare) by the Healthcare […]