Customer Experience + Design

We all know that the healthcare delivery system in the United States is decentralized. Patient information is in multiple sources and often times not even accurate or complete. This fragmented system leads to large gaps in care, contributing to poor quality, patient safety issues and increased costs. A nationwide audit assessing 439 quality indicators found […]

Don’t Miss Perficient Experts at Booth G3 During Impact, Perficient subject matter experts will be on hand in Booth G3 and at breakout sessions to discuss business-driven technologies solutions, such as BPM, Service-Oriented architecture (SOA), cloud, mobile and WebSphere solutions for major industries like healthcare, financial services, automotive and retail. Visitors to the booth can […]

In the months after Perficient published a whitepaper on Gamification, the interest from our readers has been gratifying and it seems to be time for a follow-up to that interest. Business gamification is the use of game mechanics and user interfaces in business software. What are the practical uses of gamification in a healthcare workplace? […]

Responsive Web Design is all over the place right now. Some of it’s even on the Internet! And many of you are doubtless thinking, “Self, how can I get some of that hotness?” Well, you’re in luck! (But only if you promise to stop referring to yourself as “self” when you think out-loud). On April […]

There has recently been a debate going on regarding whether advances in mobile health are helping or hurting patients. I read an article, How iPads Improve the Patient Experience, which gave one side of the story on how mobile technology can be a boon to treating patients. The article references a Mayo Clinic YouTube video […]

Two recent studies have published conflicting results regarding the correlation between EHR/ HIE usage and the number of tests ordered by physicians. First, a general comparison of the studies and their outcomes: The study Bridging the Chasm: Effect of Health Information Exchange on Volume of Laboratory Testing concluded that doctors order fewer lab tests when […]

This article is being shared and re-posted a lot today across a variety of social networks. TechCrunch published an article titled “User Experience and the Poison on the Tip of the Arrow“. In the post, Uzi Schmilovici argues that “amazing design is not enough.” “Real design is about solving problems,” he says, and ultimately a […]

Patients are demanding affordable healthcare, providers are asking for fair reimbursements and payors are suggesting that rendered care should be medically necessary and of high quality to be reimbursed. It is a rather convoluted situation where accountability lives with each player – but is legally placed on the provider (for the most part). After all, […]

I have been saying for over a year that Microsoft should put an Xbox with Kinect in every retirement home in the nation. I believe this would accomplish several things. First, it will sell Xbox units to the grandkids and their parents, which is good for Microsoft. Second, it will give the residents of the […]

Metrics are essential measurements to determine if a project is meeting the established goals of time, delivery and budget constraints. This may be a bit off the requirements blog norm, but worth the mention. There has been a change in the market where the ROI (Return on Investment) is not a requirement in the eyes […]

I plan for this blog to be the first in a series of questions I have regarding different aspects of the Patient Protection and Affordable Care Act (PPACA, in the hope that it will help me not only gather more details that I have yet to uncover through further research but also spark some intelligent […]

While we discuss the ICD-9 to ICD-10 conversion mandate, many people are questioning the value of such a change. Questioning change is a good thing, but by now we all know that updating from an outdated 1970s code set to a more modern 1990s code set is critical for providers to be accurately compensated for […]