Experience Management

Last week, Google announced some astounding statistics about the success rate of their spam filtering technology in Google Mail.  Google says that less than 0.1% of email in the average user’s Gmail inbox is spam, and the rate for legitimate email ending up in the spam folder is even lower at less than %0.05. Despite these superb […]

Setting up a web crawler in the Google Search Appliance is a piece of cake — you enter a starting URL and some boundaries and let it rip.  The GSA will spider its way around until it finds every reachable page in the site.  For a well-structure site, this usually produces very good results, but not all sites […]

Maybe one day you’ll drive to work with your hands gripping a tablet instead of the steering wheel. And if Google has anything to say about it, that day will come sooner rather than later. A listing of new patents released this week from the U.S. Patent and Trademark Office revealed that Google has secured […]

Since many users travel these days and want to use their down time in the airport or on the plane to read and manage their messages, one of the most requested questions I hear is, How do I setup Gmail for offline use?  To resolve this request and to kick off our weekly tips and […]

I am very pleased to announce that Chris Cook and Praveen Gullapalli have joined the elite team of Google Search Appliance (GSA) Qualified Deployment Specialists. They join existing GSA specialists Anu Pidaparti, Allen Han, Alok Gupta, Cody Coggins, Narbeh Yousefian, Shruti Sundaresh, Yogesh Dhavale, and myself. Chris and Praveen both have extensive project experience implementing some […]

How many times have you searched your corporate intranet to find a document that you know is “THERE” but you can’t find it? How many times have you searched the intranet, a shared drive, and ancillary support systems and still can’t find what you are looking for? How many times have you sent a note […]

Collaboration is a topic that near and dear to my heart, both as a practitioner as well as an employee. I spent my formative years working at an international bank company, 110,000+ employees, 72 countries, back when you could tell people you worked for a bank. One of the challenges we had on a grand scale […]

Enlighten was acquired by Perficient Digital in December 2015 Enlighten (now Perficient Digital) today announced the launch of ThisisMichigan.com (http://thisismichigan.com), a first-of-its-kind athletics recruiting hub for the University of Michigan Athletics department. Perficient was retained by the esteemed college – which counts Google co-founder Larry Page and football great Tom Brady among its alumni – to execute […]

Google announced a wide variety of new products and features during the Google I/O 2015 Keynote yesterday.  At first glance, most of them are consumer focused.  Google Photos, Brillo for smart home automation, virtual reality headsets, etc.  However, several of the announcements or themes have an impact on the enterprise world. Globalization and Mobile First Google emphasized many […]

  A recent article that I read alluded to the fact that regulatory bodies are struggling to keep their websites updated, which could lead to misinformation or a lack of information for consumers and companies interested in a country’s regulations and policies. The story specifically pointed to the English and Korean versions of South Korea’s […]

When I wake up in the morning I have a couple of choices for what to do first.  I could brush my teeth.  I could take a shower.  Or I could fix that broken shelf in the garage. Come again?  Two of those sound very typical and easy.  But the last one is less obvious, much harder, […]

Customer centricity is no longer just a loaded buzzword used by marketers preaching tactics such as personalization and customer experience. Customer centricity is now a mind-set that companies need to adopt throughout the entire organization—not just marketing—to thrive in the digital world. This quote from CMO.com’s article The ‘Age of The Customer’ Is Here. What […]