Salesforce

There is often great debate on which implementation methodology – Waterfall or Agile – is the best approach to use when tackling a professional services engagement. The answer is…BOTH! With the rise of SaaS and Cloud Computing there has also been a rise in the desire to use an Agile methodology: get basic requirements, prototype, […]

After a brief hiatus from blogging, I thought I’d use this post as an opportunity to indulge a little. So I’d like to take some time to reflect on how far Force.com has come in the past six years, and how we’ve seen companies benefiting from it. Marc Benioff’s favorite accolade is “it’s amazing,” and […]

Q: How do you determine whether to integrate different Salesforce Orgs* or keep them separate? When a merger, acquisition, consolidation or spin-off takes place, there are often separate Orgs that reside in different areas of a company. Before any integration process begins, it’s critical to assess what the end goal is for combining them. For […]

Q: What tips do you have for choosing the right report format to quickly access critical data? In most systems, setting up reports can be a daunting task that is often given to the IT Systems Administrator. In Salesforce®, anyone can go in and use the wizard to quickly and easily generate a report. That […]

Q: What do you mean by implementing a customer service and support center in the cloud? Simply said, it’s a significant improvement in customer service through new age manner and ways. The world is changing and customers are demanding better service than ever before. In the past, when they had problems with a new car, […]