When your agents are handling calls in Amazon Connect and need a quick break to look something up for the caller or tell “Disco” Dan to turn the music down in the next cube over, the agents can put the call on hold using the Contact Control Panel (CCP). The caller hears some music from […]
Peter Miller
Peter Miller is a Solutions Architect at Perficient focused on call center solutions including Amazon Connect
Blogs from this Author
Intro to Amazon Connect Streams API – Part 2
Welcome back! This is second part of an introduction to the Amazon Connect Streams API. The first post is at: https://blogs.perficient.com/integrate/2017/10/05/intro-to-amazon-connect-streams-api-part-1/ Source code from this post is on GitHub at: https://github.com/phmiller/streams-examples Source code and documentation for Streams is on GitHub: https://github.com/aws/amazon-connect-streams 2. Subscribing to Streams Events You can see the full code for this […]
Intro to Amazon Connect Streams API – Part 1
Amazon Connect Streams (Streams) is a JavaScript API that enables browser-based integrations with the Amazon Connect contact center. This series of blog posts covers three basic scenarios using Streams: Embedding the Contact Control Panel (Part 1) Subscribing to Streams Events (Part 2) Creating a Custom User Experience (Part 2) Source code from this post is […]