To meet customer demands, top brands must have a consumer-centric supply chain strategy in place. Having an effective supply chain is vital because consumers want their orders shipped as soon as possible at the cheapest cost. With the right technology and partner in place, establishing an effective supply chain is easy and will guarantee B2C success.
Get a fresh outlook on the retail supply chain during the Benefits of Automated and Integrated Supply Chain through Order Management in B2C webinar on October 21 at 12 PM ET. Sonoma Taylor, VP of Solution Delivery at Sally Beauty, and Steve Gatto, Director of Commerce Solutions at Perficient, will discuss how having a unified, automated, and integrated operation provides a pleasant customer experience throughout the buying journey.
Sally Beauty is Creating a Seamless Customer Experience
Top brands like Sally Beauty use innovative supply chain integration and automation strategies to meet growing consumer demands. This is in large part to their dedication to providing a seamless customer experience from order capture to post-purchase experience. Supply chain integration increases connectivity through the entire supply chain enabling brands to produce and deliver products at a much faster rate.
Supply chain automation eliminates manual tasks allowing brands to concentrate on new initiatives like BOPIS, BOSS, SFS, and more. Together, supply chain integration and automation enhance the user experience, increase consumer loyalty, and drive profit.
Key Takeaways
During this webinar, we will explore why supply chains are the most effective customer service tool and how creating a unified operation provides a pleasant customer experience.
Experts will discuss the following topics:
- A unified operating model to effectively manage B2C operations
- How to create a seamless customer post-purchase experience and improved self-service for business expansion and competitiveness
- What is needed to establish streamlined business processes that address increased supply chain complexity and data management
- Key features for an ecosystem that is capable of quick-to-market introduction for new initiatives like BOPIS, BOSS, SFS, and more
Register today and join the conversation about the Benefits of Automated and Integrated Supply Chain through Order Management in B2C
