20 years ago, the United States Government passed the Health Insurance Portability and Accountability Act (HIPAA), transforming healthcare protections for employees from issues of unemployment to electronic record keeping. The implementation of Meaningful Use, in particular, has been important in requiring providers to offer electronic health records to patients, and technologically-savvy healthcare providers are taking notice.
As a leading digital transformation firm, Perficient also understands the role of digital technology for healthcare institutions. When a leading provider of healthcare services approached us looking for an innovative solution, we knew exactly what to do.
Opening a Gateway to Health
Our client was looking for ways to innovate and modernize its patient portal to deliver an enhanced experience going beyond simple access to records and patient information. Understanding the need for frictionless customer experiences, they asked Perficient to implement a solution that would allow for actions such as pre-registering for procedures, getting educated on health issues, paying medical bills, and following-up from previous appointments. In addition to these functionalities, the client was also looking for ways to develop a seamless web experience.
At the top of the list for platform of choice was IBM’s Digital Experience platform, a suite of technologies offering highly personalized experiences from a single point of access for applications and customer experience. We found a way to integrate numerous data points from the client’s already-existing applications which enabled patient access from anywhere on a RESTful API, all from a single view. For everyone involved, including clinicians, doctors, facilities, and patients, unifying the experience offers a smoother ride through the doors of a hospital.
Where Healthcare Goes From Here
As customer experiences become more connected, we anticipate that healthcare providers will continue to innovate for patients and provide the resources necessary for a positive experience. What do you think the next-generation of portals might bring? Share your thoughts in the comments below.
Learn More
Perficient will be at booth #310 at IBM Amplify. Come discover how IBM Digital Experience can transform your organization’s ability to collaborate and join us for a Starlite Harbor Cruise with food, drink, entertainment. Sign up here.
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