Last week it was announced that IBM and Finland’s largest airline, Finnair, have established a five year partnership to deliver new digital services to execute a better and more superior customer experience. They will continue to utilize Finnair’s IT department to transform the airline’s current IT infrastructure into a more flexible, hybrid cloud platform. Nowadays airlines are challenged even more to grow revenue, manage costs and compete for customer loyalty. Finnair’s core growth strategy requires delivering a unique and superior customer experience, digitalization and achieving world-class operations. The key to this is having world class IT services and infrastructures to enable these strategies. IBM will help Finnair achieve these goals by establishing a new Cloud Platform that act as a foundation for the airline in support of these growth initiatives. Establishing the cloud platform will allow Finnair to reduce IT costs and complexity and gain flexibility to support these dynamic business changes with consolidation applications.
“For a network airline, operational excellence is a key success factor, and efficient IT services are a key enabler in this. IBM understands us, and has the airline industry expertise to help us achieve our goals. This services agreement and powerful new cloud infrastructure are at the heart of our plans to improve our operational efficiency and provide the foundation for new digital services to deliver a better experience to our customers.” Kari Saarikoski, Chief Information Officer at Finnair.
IBM will integrate Finnair’s IT services by providing support that will allow multiple tech solution vendors (that currently serve the airline) to operate in a more streamlined, efficient and transparent manner. By overseeing the overall vendor performance and driving improvements, IBM can help ensure that the airline is adhering to best practices in the airline industry. The Finnair Cloud Platform will not only integrate commercial and operational services but will maximize the hybrid cloud environment to help support the airline’s business goals. Finnair will also be able to utilize IBM Watson capabilities improve employee productivity by enabling agents to find responses/solutions to customer needs in a faster manner as well as giving employees online, intelligent self-help tools for locating information.
This partnership represents a significant opportunity for Finnair to restructure its IT capabilities and reduce the complexities associated with operating a large airline. IBM Cloud serves as the foundation for compelling new services for customers and will help Finnair accelerate revenue growth while lowering IT costs.” Tuomo Haukkovaara, managing executive, IBM Finland.
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