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Salesforce and Google Search Appliance Hum Together

The “Google Search Appliance (GSA) combines the search expertise of Google with features that meet today’s business requirements.” When the GSA is integrated with the Salesforce ServiceCloud, users are able to quickly find people, businesses, products and random assorted words they were never able to find before.

Here’s our Service Cloud and Community Practice lead, Brendan Callum, talking about the benefits of overlaying the GSA on the Service Cloud in more detail.

GSA enables people to search the Service Cloud by…

• Sorting through meta data

• Wild cards

• Entities

• Synonyms, and more

To learn more about the GSA, follow this link.

Watch for an invite to the Perficient Service Cloud & GSA webinar in September. Until then, feel free to reach out to sales@perficient.com for Brendan Callum if you would like to start using it now.

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Sharon Suchoval

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