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Customer Experience and Design

Optimizing the Salesforce Service Cloud

by on October 1st, 2013 | ~ minute read

View our complimentary on-demand webinar as we share how you can boost your Contact Center’s performance with Instant Insights™ — a Contact Center solution that brings together real-time performance analytics of your Salesforce Service Cloud and CTI. Stop listening to random calls and address the issues that are holding your Contact Center back from providing stellar customer service. We also feature the some of the newest enhancements in Winter ’14 for the Service Cloud.

Get the best performance possible from your high volume Contact CenterWebinar topics included:

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Good UX Means Good Business

In a world where technology is rapidly advancing and user expectations are rising, it’s no longer enough to have an average user experience; to delight your users and surpass your competition you must strive for the exceptional.

Get the Guide

Demonstration of Instant Insights™ for Service Cloud Users

  • Identify outlier, problem calls and poorly performing CSRs
  • Efficiently listen and react to poor call handling
  • Detect and correct inefficient business processes
  • Visually compare results of different teams or BPOs

Instant Inights’ ROI is Extraordinary! On average, customers REDUCE their CSR COSTS by a minimum of 8%

Winter ’14 Service Cloud Enhancements

  • New Console: increase agent efficiency with shortcuts, custom apps, lookup components & more!
  • Mobile Case Feed: streamline process for creating, managing, and viewing cases from any device
  • Entitlements: improve SLA management
  • Live Chat: automate Chat invitations

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Sharon Suchoval

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