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Digital Transformation

The Business of Social Business

IBM recently published a paper called “The business of social business: What works and how it’s done.”  It driven by a survey of 1,160 business and IT professionals to understand how organizations leverage social technologies for business objectives.  It provides a great look into the current state of social business.  Some of the highlights are:

  • Research found the value of social business increasing within an organization. As a result, 46% of the companies surveyed increased their social business investments in 2012.
  • Companies that are emerging as social business leaders are applying the technologies to drive customer-facing activities such as lead generation, sales and post-sales service.
  • Yet despite the accelerated adoption of social technologies, middle managers who are being called on to implement these technologies are facing challenges. Two-thirds of respondents were not sure they sufficiently understood the impact that social technologies would have on their

The full article is available at http://ibm.co/UyAqw0.

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Glenn Kline

Area Vice President, Custom Development and Mobile Solutions

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