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Measuring the Performance of Multi-Shore Delivery Teams: Can it be done?

How much can you save by using a multi-sourced delivery team, where some of the work is done offshore?
Depending on whom you ask, the answer can vary wildly. The reason is that a truly accurate answer from a mature IT organization takes more into account than simply multiplying ‘rates’ by ‘body count’.  Mature IT organizations look at the bigger picture and ask, in simple terms: “What does it cost me to deliver a particular business function or collection of features from a particular delivery ‘channel’?

But the answer is not so simple to come by – for a variety of reasons.

  • Lack of established process and metrics within the organization
  • Performance changing over time, caused by varying efficiencies and ramp up time
  • Lack of agreement on industry standards
  • Geographical, cultural and chronological differences between teams

Despite these challenges, Perficient has published a whitepaper that attempts to help analyze how well an IT organization is performing and improving as a delivery-oriented team.

This paper takes a thoughtful and analytical approach to the following topics:

  1. The challenges of measuring performance in software delivery
  2. How Agile methodology can enable more accurate and timely measurement of performance
  3. What dimensions of performance are most important to measure?

Download “Measuring the Performance of Multi-Shore Delivery Teamsfor free, and tell us what you think!

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Erin Moloney

As the leader of Perficient's Dallas-Fort Worth geography, Erin is responsible for delivery excellence, sales, marketing, career development, partnerships, recruiting, and community engagement. She was a founding Co-Chair of Perficient's Women in Tech global employee resource group. Erin is a member of the DFW Alliance of Technology and Women and the Texas Women’s Foundation. Our Dallas-area marketing, strategy and technology experts are responsible for delivering a world-class experience for our clients. Erin's goals are to build career paths and professional development for each Dallas-based team member, grow our visibility and business relationships in North Texas, and to foster an exciting work environment for our employees.

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