Digital Transformation

I love yard work. There’s something about the satisfaction that I get when I mow my grass, particularly the instant results and fruit of my labor, that I just can’t get enough of. Well, it’s spring where I live, and the season of yard work is upon us. A warm and wet winter has my […]

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Connecting with customers in today’s rapidly changing environment is more challenging than ever.  To address these challenges Caterpillar continues to invest in technology platforms that will enable its dealers to sell more machines, […]

So anyone who can read, knows that artificial intelligence, chatbots, Internet of Things, etc. are all poised to take over the world.  While you shouldn’t believe all the hype, there is something here.  Our reality shows us that we cannot scale on human power alone.  You can’t create a world class customer experience for every […]

Scott Moore has a nice post on CMO.com about how Retail isn’t dead, just changing into the Six Million Dollar Man.  I like where he’s going with that.  Brick and mortar stores aren’t dead.  Yes, they have challenges but just as we saw in communications, new technology doesn’t necessarily mean the end of one medium. […]

Integration is king; long live integration. In some ways, this may be one of the more obvious trends. If you want to deliver a great customer experience, you have to both know something about this person interacting with you and provide key transaction(s). Both of these elements drive the need for integration. Let me give you […]

No one should be surprised that cloud continues to be a trend in 2017 and beyond.  The fact is that Digital Transformation requires exactly the features that cloud provides.  Forrester has a nice quote that I think summarizes the value we need: Many I&O technology investments fail to deliver true business value through great customer […]

The Harvard Business Review has a great article on the issues standing in front of realizing value from digital transformation.  A lot of it rings true in both the challenge and the answer. But first the challenge: The problem is that that these efforts tend to be ad-hoc and uncoordinated. Without the proper framing and […]

Some trends tend to be new and some are just a continuation.  Frankly, most IT organizations need a bit of a shakeup when it comes to digital transformation.  For too long, we have focused on ringing cost out of technology investment rather than using technology investment to gain more revenue or value.  I’ve lost track […]

      While it’s behind a paywall, you should still read this article about what tops their 2017 agenda.   CIO’s are definitely looking to invest this year in what makes the most sense and of course Digital Transformation tops that list.

We rely more on anecdotal evidence for this but it’s definitely a trend.  While B2C organizations continue to highlight the importance of consumer-based mobile we see that the hype cycle has begun to level out.  Mobile is important.  No one argues that.  Omnichannel is important. No one argues that either.  However, more companies now realize […]