CHALLENGES CREATING SEAMLESS MEMBER JOURNEYS As focus on digital continues to grow, organizations across industry must provide an omni-channel experience to remain competitive. For healthcare, an omni-channel experience also requires an agile response to patient and member needs in real-time. With the proliferation of the Internet of Things, it has become easier to use smart phones, smart watches, […]
Posts Tagged ‘improving engagement’
APIs in Healthcare: Digitally Engage Patients and Members
CHALLENGES ENGAGING DIGITALLY According to a Commonwealth Fund study, the average patient in the United States only visits the doctor four times a year. This limited frequency makes it critical for both healthcare provider organizations and health plans to engage with patients outside the traditional care setting in order to help them maintain their health and wellness. Digital technologies […]