Posts Tagged ‘culture’

We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. One of the most fundamental questions Vanguard faces: How do you build an emotional connection with millions of clients you’ll never meet in person? Think back to opening your 401K or brokerage statement back in 2009.  Not a […]

We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. Des Cahill, VP and head of CX Evangelism spoke about aligning CX to your culture. Oracle is a company in transition and that change is affecting the Oracle culture. Oracle has acquired and built a lot of CX […]

We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. Culture is so important that it eats strategy for breakfast.  We looked at CX leaders and CX laggards across 21 different industries and asked questions: Do CX leaders and CX laggards describe their cultures in different terms. No, […]

We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. John Dalton interviewed Alice Milligan, Chief Customer and Digital Experience Officer at Citi. John: What was the specific motivation for creating the Chief Customer Officer. Alice: There were a lot of changes going on at Citi. The company […]

Alex Jakobson from TeleTech runs the change practice.  He focuses on how to get humans to change.  It’s critical to put a new set of technologies in play but if humans don’t want to change…. It was a packed session so you know how important a topic culture is. Objectives: Provide everyone here with some […]

We thought it might be helpful for you if we pulled together all of Perficient’s resources to-date related to digital transformation. Happy discovering! Digital Transformation “Boot Camp” Digital Transformation: Part One: Laying the Groundwork for Success Digital Transformation: Part Two: How the Customer Experience Drives Digital Transformation Digital Transformation: Part Three: Building a Mobile Foundation […]

I’ve come to the conclusion that digital transformation is like peeling an onion. There are so many layers and pieces. You have to get a lot of pieces right including: Customer Insight Strategy: no transformation can work if your fundamental business strategy is a failure Design processes Enabling technologies (admittedly huge) Measurement Operations Culture I […]

I’ve come to the conclusion that digital transformation is like peeling an onion. There are so many layers and pieces. You have to get a lot of pieces right including: Customer Insight Strategy: no transformation can work if your fundamental business strategy is a failure Design processes Enabling technologies (admittedly huge) Measurement Operations Culture I […]

It’s been a while since I realized that my life was a little different than everyone else’s, I began to notice certain abilities and features that set me apart from the rest; a power so great that I began to concern those around me, fortunately I discovered that I was not alone, there were others […]

The last month at Perficient has seen me working on various social intranet projects both here in the Midwest, and outside of my usual stomping grounds.  On a project in Philadelphia, I was treated to a close-up sight of that city’s beautiful City Hall every day, and it got me thinking about architecture, culture, and […]

PriceWaterhouseCoopers, my first tech employer, posted an interview with Tom Conophy of the InterContinental Hotels Group.  It’s probably the best post I’ve read this year about the evolution of their mobile strategy and how they changed their culture to handle it.  It’s worth reading the entire post but here are a couple excerpts: Then the […]

PriceWaterhouseCoopers, my first tech employer, posted an interview with Tom Conophy of the InterContinental Hotels Group.  It’s probably the best post I’ve read this year about the evolution of their mobile strategy and how they changed their culture to handle it.  It’s worth reading the entire post but here are a couple excerpts: Then the […]