As Salesforce professionals, we are always learning. If we’re not gaining product knowledge, we’re brushing up on effective methods to apply our product knowledge. That’s how we solve business problems and add value to an organization. With that in mind, here are… 3 Podcasting Takeaways Guaranteed to Turn Badges into Buy-In 1. The best formula […]
Posts Tagged ‘Communities’
Lower Employee Attrition with Salesforce Employee Communities
As more and more companies start to realize the value of making their employees happy, there comes the need for community within the workforce. Having an employee community where employees can go to stay engaged, voice ideas, and get questions answered go a long way in lowering employee attrition. Enter Salesforce Employee Communities That’s where […]
Top 4 Spring ’18 Community Features to be Excited About
It’s that time of year again — the holidays are over, but we have something even better to look forward to: the Spring ’18 Release! I’m going to try to temper my exclamation points, bolds and all caps, but let me tell you, this release is beyond exciting! Let’s break down the Top 4 Areas […]
Lightning Bolt Templates: Creating, Packaging & Troubleshooting
As of Summer ’17, Salesforce released the ability for users to export their communities as a packaged solution, allowing quick creation of new communities or packaging for distribution on the AppExchange. What is Lightning Bolt? Lightning Bolt is a new metadata type that includes most everything in your community: themes, CSS, Lightning components, page layouts […]
Top 5 Winter ’18 Community Features to be Excited About
It’s that time of year again, pumpkin spice starts to invade your food and drinks and Salesforce begins their Winter release process. Even though it’s still early and many new features are in preview or beta, I’m really excited about seeing these live in Lightning Communities! There’s quite a bit of new features coming to […]
Salesforce Community Branding and UX Design Tips
Beyond a customer’s perception of your company’s products and services, your brand identity and experience go hand-in-hand with every interaction they have – across marketing, sales, and service – with every touchpoint serving as an opportunity to further engage your customers. Your new Salesforce Lightning Community should not be an exception to this rule. A […]
Make Customers Fall in Love with Your Self-Service Community
Does a Secret Formula for Self-Service Success Exist? While customer service is not rocket science, customer self-service is definitely an art form that takes some time to truly master. It’s not as simple as waving your magic wand, and it definitely comes down to more than just implementing the right online community platform. From the […]
Tailor Your Salesforce Community with Custom Theme Layouts
One of the biggest pain points of Salesforce Community templates we heard from our clients was that they didn’t want it to look like a “template” community. With the Winter ’17 release came custom themes, allowing admins and developers to create a custom branded community all while still being able to leverage Salesforce’s standard and […]
Favicons: Your Salesforce Community is Not Complete Without One
Whether you are the Championship-winning Golden State Warriors, the data center leader Equinix, or the versitle camera maker GoPro, your new Salesforce Community will need a favorite icon, also known as “favicon.” For the uninitiated, the favicon is the tiny icon that appears in the tabs of your browser as well as when you “favorite”, […]
Enhancing Salesforce Communities to Market Multi-Product Brands
Companies are often burdened with a wealth of data, as well as customers that may have cross-over between multiple products they own that can cause confusion with marketing to difference audiences, or what information should be displayed in a Salesforce Customer or Partner Community. Likewise, companies may also be faced with the debate whether or […]
Exploring the New Partner Central Template
Last year, Salesforce announced the release of Lightning Partner Community, allowing businesses to use Lightning to quickly deploy a rich and powerful community for their partner ecosystem. I couldn’t agree more with Kara’s blog on 5 reasons you’ll love Lightning Partner Communities given the success we’ve had and feedback on deploying Lightning Partner Communities for our […]
Organizational Change Management for Salesforce Communities
The Need for Change Management When implementing Salesforce Community Cloud for external users, companies don’t always implement the same Organizational Change Management (OCM) related activities as they do for their internal users. By applying OCM techniques to any aspect of the customer or partner journey, project stakeholders can better achieve their vision for building a […]