Appian Articles / Blogs / Perficient https://blogs.perficient.com/tag/appian/ Expert Digital Insights Fri, 02 May 2025 20:28:39 +0000 en-US hourly 1 https://blogs.perficient.com/files/favicon-194x194-1-150x150.png Appian Articles / Blogs / Perficient https://blogs.perficient.com/tag/appian/ 32 32 30508587 Perficient Wins 2025 Delivery Award at Appian World for Second Consecutive Year https://blogs.perficient.com/2025/05/02/perficient-wins-2025-delivery-award-at-appian-world/ https://blogs.perficient.com/2025/05/02/perficient-wins-2025-delivery-award-at-appian-world/#respond Fri, 02 May 2025 20:28:39 +0000 https://blogs.perficient.com/?p=380936

Perficient is honored to announce we’ve been named the 2025 Appian Partner Impact and Excellence Award winner for Delivery, marking the second consecutive year we’ve received this prestigious recognition. This award celebrates our continued commitment to delivering rapid, high-quality outcomes on the Appian Platform that consistently exceed client expectations across industries.

 

With deep expertise across healthcare, automotive, energy, and manufacturing, our Appian practice achieved impressive milestones this year—including a 30% increase in revenue, a nearly 2X growth in pipeline, and a 40% expansion of our offshore delivery capabilities. These results reflect a strong, collaborative partnership with Appian and a relentless focus on value-driven delivery.

Appian World Smes Png“Winning this award two years in a row speaks volumes about the consistency, dedication, and excellence of our global team,” said Mwandama Mutanuka, Managing Director, Automation. “We’ve scaled our Appian practice with purpose—expanding our reach, deepening our expertise, and remaining relentlessly focused on what matters most: delivering outcomes for our clients.”

In 2025, Perficient supported major Appian wins with a leading managed healthcare provider and a U.S. health insurance company, while continuing to drive innovation across commercial, federal, and SLED sectors. Our delivery model, powered by 100% Perficient-owned global centers, ensures seamless execution and high-touch partnership across every engagement.

“This recognition from Appian is not just an award—it’s a reflection of the impact we’re making,” said Craig Peterson, Appian Practice Director. “From accelerating digital transformation in healthcare to modernizing federal applications, our team delivers with precision and purpose. We’re proud of what we’ve accomplished, and even more excited about what’s next.”

Perficient + Appian

As a leading digital consultancy, Perficient helps clients accelerate transformation with Appian’s low-code automation platform. From process optimization to AI-driven workflows, our solutions deliver measurable value across healthcare, financial services, manufacturing, and more.

Learn more about how we partner with Appian at:

https://www.perficient.com/partners/appian

]]> https://blogs.perficient.com/2025/05/02/perficient-wins-2025-delivery-award-at-appian-world/feed/ 0 380936 Web APIs in Appian: Bridging the Gap Between Systems https://blogs.perficient.com/2024/05/27/appian-web-apis/ https://blogs.perficient.com/2024/05/27/appian-web-apis/#comments Mon, 27 May 2024 08:40:44 +0000 https://blogs.perficient.com/?p=344465

Seamless integration between various systems and applications is crucial for efficient data sharing and enhanced functionality. Appian, a leading low-code automation platform, recognizes this need and provides a powerful toolset for creating Web APIs.

Web APIs: Bridging the Gap

Web APIs, or Application Programming Interfaces, serve as a bridge between different software applications, enabling them to communicate and share data seamlessly. In the context of Appian, Web APIs provide a way to expose Appian data and services to external systems, facilitating integration with other software solutions.

Key Features of Web APIs

  • Integration and Data Exchange: Appian’s Web API feature allows for seamless integration with external systems and services, enabling the exchange of data in real time. It supports RESTful web services, which can be used to expose Appian data and processes to other applications or to consume external data within Appian.
  • Security and Customization: Appian Web APIs come with built-in security features such as authentication and authorization, ensuring that only authorized users can access the API. Additionally, they can be customized to perform complex business logic, validate inputs, and format responses, providing flexible and secure data handling capabilities.
  • Scalability and Performance: Appian Web APIs are designed to handle high volumes of requests efficiently, ensuring that performance remains optimal even as the demand grows. This scalability is crucial for enterprise-level applications that require reliable and fast data processing and integration capabilities.

How to Harness the Power of Web APIs in Appian

Define Your API

  • When defining your API, carefully choose the URLs or URIs that serve as access points for various resources or specific actions within your system. This crucial step sets the foundation for seamless interaction with your API.

Create the API in Appian

  1. Choose the Appropriate HTTP Methods
    • Determine the HTTP methods by specifying which ones (GET, POST, PUT, DELETE, etc.) your API will support for each endpoint.
    • Define the request/response formats by specifying the data formats (such as JSON, XML, etc.) that your API will use for sending requests and receiving responses.
  2. Design Your API
    • Consider the needs of both Appian and the external system when designing your Web API. Define clear and concise documentation that outlines the API’s functionality, required parameters, and expected responses.
  3. Implement Security Measures
    • Security actively takes centre stage when exposing your Appian data and services to external systems. Actively implement authentication and authorization mechanisms, such as API keys or OAuth tokens, to ensure that only authorized entities can actively access your API.

Test Thoroughly

  • Before making your Web API available to external systems, thoroughly test it using various scenarios and edge cases. Identify and resolve potential issues to ensure a smooth and reliable integration experience.

Deploy the API

  • Once you have finished creating and testing your API, deploy it to the desired environment (development, test, or production).
  • Ensure that the necessary resources (servers, databases, etc.) are appropriately configured and accessible for the API to function correctly in the deployment environment.

Document and Publish the API

  • Create documentation for your API, including details about the endpoints, supported methods, request/response formats, input/output parameters, and any authentication/authorization requirements.
  • Publish the documentation internally or externally to make it available to the API consumers.

Monitor and Maintain

  • Establish monitoring and logging mechanisms to track your API’s performance, usage, and errors.

Challenges while developing Appian Web API

  • Authentication Challenges: Struggles with configuring and maintaining authentication methods like API keys, tokens, or OAuth can result in issues accessing the system.
  • Data Validation Complexity: Verifying and managing data input accuracy, as well as dealing with validation errors, can be tricky, particularly with intricate data structures.
  • Endpoint Configuration: Errors in configuring endpoints, including incorrect URLs or URIs, can disrupt API functionality.
  • Security Vulnerabilities: Overlooking security best practices may expose APIs to vulnerabilities, potentially leading to data breaches or unauthorized access.
  • Third-Party Service Dependencies: If the API relies on third-party services, developers may face difficulties when those services experience downtime or changes.
  • Error Handling: Inadequate error handling and unclear error messages can make troubleshooting and debugging challenging.
  • Documentation Gaps: Poorly documented APIs or incomplete documentation can lead to misunderstandings, making it difficult for developers to use the API effectively.
  • Integration Challenges: Integrating the API with external systems, especially those with differing data formats or protocols, can pose integration challenges.

Developers building Web APIs often face tricky situations like ensuring secure access, validating data correctly, and making sure everything communicates smoothly. Solving these challenges leads to powerful APIs that make sharing information between different systems easier and safer.

Creating a Web API to Share Information

We will be creating a Web API to share information about people that is stored in the Appian Database with three parties who can access it via a GET call on a specific URL.

  • Log into Appian Designer from your Appian developer account.
  • In Appian Designer, navigate to the “Objects” section.
  • Create a new object by clicking on “New.”
  • In the object creation menu, select “Web API”.

template

  • You will be prompted to define your Web API. Provide a name and description for your API.

create details name and other create details method endpoint

  • Configure the endpoints by specifying the URLs or URIs used to access resources or perform actions through your API.
  • Specify the data inputs (request parameters) and outputs (response data) for each endpoint within the Web API.

rule and test input

  • Define the structure of the data that your API will send and receive.
  • For each endpoint, implement the logic using Appian expressions, business rules, or by integrating with external data sources or services. Ensure the logic meets the endpoint’s requirements.

expression mode

  • After configuring your Web API, save your changes.

Appian web api screen

  • Use the built-in Appian testing capabilities or external tools like Postman to test your Web API. Send requests to the defined endpoints and verify the responses.

Appian Result and test screen Appian Response of API

In conclusion, following these steps, you can efficiently create and configure a Web API in Appian, ensuring it is ready for use and thoroughly tested for seamless integration with other systems. For more information, you can visit documentation.

]]> https://blogs.perficient.com/2024/05/27/appian-web-apis/feed/ 1 344465 Perficient Wins 2024 Delivery Award at Appian World https://blogs.perficient.com/2024/04/17/perficient-wins-2024-delivery-award-at-appian-world/ https://blogs.perficient.com/2024/04/17/perficient-wins-2024-delivery-award-at-appian-world/#respond Wed, 17 Apr 2024 15:32:07 +0000 https://blogs.perficient.com/?p=361759

Perficient is pleased to announce we have won the 2024 Appian Partner Impact and Excellence Award for Delivery! This award commemorates how we have created innovative and impactful business solutions on the Appian Platform that exceed customer expectations and maintain excellence in service delivery.

“We are honored to receive the Partner Impact and Excellence Award for Delivery. This award highlights our commitment to addressing client needs and leveraging market opportunities. Our global delivery team enables us to deliver tailored Appian solutions that drive efficiency and growth for our clients. This recognition highlights our dedication to exceeding expectations and delivering Appian solutions that take our client’s businesses to the next level.” said Mwandama Mutanuka, Managing Director, Automation.

Perficient is a trusted Focus Partner with experience crafting and delivering low-code application development, business process management, RPA, digital process automation, and end-to-end automation for enterprise support.

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Our commitment to our customers’ success and demonstrating value with the Appian platform is evident through our repeat business rate and customer satisfaction scores. We deliver outcomes in each engagement and help drive their growth and adoption of the Appian platform. Further, we have invested heavily in a robust set of complimentary services with our global delivery model. This enables quality and cost-effective delivery. This has led to an increase in our global team across the U.S., Latin America, India, and while allowing customers to expand their use of Appian. We have scaled to meet our customer’s demand for expert delivery.

“Thank you to our customers and Appian for this incredible honor to be recognized for the 2024 Appian Partner Impact and Excellence Award for Delivery,” said Daniel Ware, Appian Practice Director. “This highlights our team’s commitment to delivering successful engagements and outcomes for our customers. We have a fantastic partnership with Appian, and this has been central to our success. We’re incredibly grateful for this recognition of our team’s hard work, expertise, and dedication. We look forward to continuing our successful partnership and delivering even greater value to our clients in the future.”

 

Perficient + Appian

We are the leading digital transformation consulting firm with years of experience leveraging automation technology and platforms to solve our clients’ business challenges. With Appian, we use low-code automation to build, use, change, and expand enterprise applications. Our industry expertise ranges from healthcare modernization, financial services transformation to utilities and manufacturing. Learn more about our Appian capabilities.

]]> https://blogs.perficient.com/2024/04/17/perficient-wins-2024-delivery-award-at-appian-world/feed/ 0 361759 Appian World 2023 Recap https://blogs.perficient.com/2023/05/16/appian-world-2023-recap/ https://blogs.perficient.com/2023/05/16/appian-world-2023-recap/#respond Tue, 16 May 2023 16:08:22 +0000 https://blogs.perficient.com/?p=335681

Last week, our team attended Appian World, in San Diego.  During the three-day conference, Appian partners, clients, and vendors got together to hear from Appian leadership, industry experts, and get hands-on experience with Appian platforms. The Perficient team learned about new Appian capabilities and technologies, heard new product announcements, and connected with peers and clients from across industries. Read on to learn about my highlights & takeaways.

 

 

AI: AI was all the rage during the keynote by Matt Calkins and throughout the conference. Appian stressed the benefits of customers building AI capabilities on top of the applications that help create and manage their business processes and data. This “private” AI approach enables businesses to build capabilities unique to their business.

PARTNERS: Appian is fully embracing partners, like Perficient, as a growth driver for delivering new logos and helping customers expand. Perficient stands ready with global capabilities to address customers’ unique challenges.

DEAL OF THE QUARTER: The biggest highlight would be receiving the Deal of The Quarter Award. Perficient was recognized for our work and expansion at BCBSMA. BCBSMA became a new Appian customer and is halfway through its first engagement. This client has big plans for Appian and has already identified 5-6 use cases to build on Appian.

 

INTERESTED IN MORE APPIAN WORLD CONTENT? Check out this recap video.

 

PERFICIENT + APPIAN: We are the leading digital transformation consulting firm with years of experience leveraging automation technology and platforms to solve our clients’ business challenges. With Appian, we use low-code automation to build, use, change, and expand enterprise applications. Our industry expertise ranges from healthcare modernization, financial services transformation to utilities and manufacturing.

]]> https://blogs.perficient.com/2023/05/16/appian-world-2023-recap/feed/ 0 335681 Connect with us at Appian World 2023! https://blogs.perficient.com/2023/04/04/connect-with-us-at-appian-world-2023/ https://blogs.perficient.com/2023/04/04/connect-with-us-at-appian-world-2023/#respond Tue, 04 Apr 2023 16:02:30 +0000 https://blogs.perficient.com/?p=332101

Appian World is only a few weeks away! The conference will take place at the Hilton San Diego from May 1-3 . Still not registered? Click here! 

Appian World connects business and IT leaders looking to stay ahead of the pace of change. Learn firsthand how to accelerate your business by discovering, designing, and automating your workflows through a unified low-code platform. Attendees will be able to network with peers, industry experts, partners, and the entire Appian Community to find resources, develop skills, and get certified.

Connect With Perficient At Appian World

 

Stop by and see us in the sponsor hall at booth #325. Our Appian experts will be on-site to answer your intelligent automation questions and showcase how Perficient can help you succeed with the Appian platform.

We are an Appian partner with more than 20 years of experience delivering digital process automation solutions. We can help you easily build, use, change, and expand enterprise applications as much as 10 to 20 times faster than what you’re used to.

Are you attending Appian World? Reach out to connect with our team.

]]> https://blogs.perficient.com/2023/04/04/connect-with-us-at-appian-world-2023/feed/ 0 332101 Appian World 2022 and Intelligent Document Processing (IDP) https://blogs.perficient.com/2022/05/16/appian-world-2022-and-intelligent-document-processing-idp/ https://blogs.perficient.com/2022/05/16/appian-world-2022-and-intelligent-document-processing-idp/#respond Mon, 16 May 2022 19:16:46 +0000 https://blogs.perficient.com/?p=309689

This is the final post in a series covering the new products released to the public by Appian during Appian World 2022.  Read the second blog here.

 

Appian Intelligent Document Processing (IDP)

Closeup View Of Banking Finance Analyst In Eyeglasses Working At Sunny Office On Laptop While Sitting At Wooden Table.businessman Analyze Stock Report On Notebook Screen.blurred Background,horizontal.

Every day organizations must sort through numerous documents to find specific data they need to start a task or to influence business decisions.  Traditionally, there are two ways to do this, either by hand or by utilizing difficult-to-use software trained to recognize characters in a sequence.   But, with Appian’s low code platform, there is another, easy-to-use, option.

Intelligent document processing solutions (IDP) aim to transform out-of-context data into actionable data.  But, due to IDP solutions often being difficult to use and hard to customize, you may not get the data you need in an efficient manner.  But, with Appian’s AI-powered IDP you can.  Their low code platform allows for easy customization and will give you the ability to extract large volumes of data and structure it quickly.

 

Appian’s IDP solutions will set you and your organization up for success with their:

  • Rapid setup. The application is already built out with trained AI and no templates are required. AI is quick learning and requires less than 10 samples to classify documents.
  • Industry-leading Extraction. Appian IDP reads and comprehends documents similarly to humans and can extract unstructured data. Appian IDP will also understand handwritten notes, complex tables, and checklists.
  • Machine Learning. AI continues to learn and improve from human corrections quickly and easily responds to document changes. Built-in reporting will help track KPIs and classification and extraction accuracy.
  • Powerful Automation. Connect IDP to your business processes perfectly with your business processes. Appian’s platform also allows for robotic process management where you can hand data off to RBA bots for processing and for use of decision tables to decide if data is compliant.

 

Appian’s low-code and easily customizable platform will allow your enterprise to remove manual document processing in any workflow.

Perficient has more than 5 years of experience as an Appian Regional Partner with 45+ certified experts.  Perficient’s dedicated Appian team looks forward to connecting with you and your organization and solving your business problems by leveraging Appian.

Two Designers Are Better Than One

 

 

Perficient + Appian

We help simplify and minimize expensive manual business operations processes through low-code applications built on Appian. Our integration and automation expertise and track record of successful Appian implementations make us the partner of choice to help you digitally transform and stay ahead of the competition.

 

 

]]> https://blogs.perficient.com/2022/05/16/appian-world-2022-and-intelligent-document-processing-idp/feed/ 0 309689 Appian World 2022 and the Release of Appian Process Mining https://blogs.perficient.com/2022/05/10/appian-world-2022-and-the-release-of-appian-process-mining/ https://blogs.perficient.com/2022/05/10/appian-world-2022-and-the-release-of-appian-process-mining/#respond Tue, 10 May 2022 15:20:03 +0000 https://blogs.perficient.com/?p=309397

This is a series covering the new products released to the public by Appian during Appian World 2022.  Read the first blog here.

 

Traditional Process Mining

Coworkers Strategizing Together On A Whiteboard In An Office

Process mining is an intricate system where the goal is to turn data into actionable insights.  Traditionally, Process mining follows a three-step process to make your data useable for your organization:

Step 1) Ensuring that you have correct data and preparing the data.

Step 2) Visualizing the process flow.

Step 3) Analyzing your data for insights.

Depending on your process, step 1 can have multiple sub-steps.  You may have to acquire additional resources and need support from management.  Another potential sub-step can happen when looping in relevant stakeholders depending on your project type.  Step 2 can also take a while if you are visualizing the process flow(s) manually.  But, by utilizing Appian Process Mining, you and your organization will be

able to focus on the valuable insights, not on creating the process flow and gathering additional resources.

 

 

Appian Process Mining

With Appian, you can increase your process mining efficiency, lower costs, and optimize your processes.  Appian has transformed process mining to be more transparent and make it easier to monitor and analyze large data sets.

With Appian Process Mining you will be able to do the following:

  • See your process in real-time with an automatically generated model.
  • Generate target models.
  • Carry out root-cause analysis to quickly find bottlenecks and process inefficiencies.
  • Implement conformance checks to compare your processes to target processes.
  • Monitor KPIs and important metrics in a customizable low-code dashboard.
  • Utilize Mining Prep where you can import external data sets, preview data transformations, and schedule updates so that you can focus on insights.
  • Create custom metric thresholds and alerts for continuous optimization.

 

Gartner has said of Appian’s process mining capabilities, “[Appian] focuses significantly more than its competitors on data preparations and data cleansing supporting big data, and process model enhancement capabilities.” You trust Appian with your other business process management applications, now trust them with your process mining.

Perficient has a dedicated process mining team, and they look forward to connecting with you and your organization and solving your business problems.

R Shutterstock 422341948

 

Perficient + Appian

We help simplify and minimize expensive manual business operations processes through low-code applications built on Appian. Our integration and automation expertise and track record of successful Appian implementations make us the partner of choice to help you digitally transform and stay ahead of the competition.

 

 

]]> https://blogs.perficient.com/2022/05/10/appian-world-2022-and-the-release-of-appian-process-mining/feed/ 0 309397 We Can’t Wait to See You at Appian World 2022! https://blogs.perficient.com/2022/03/31/we-cant-wait-to-see-you-at-appian-world-2022/ https://blogs.perficient.com/2022/03/31/we-cant-wait-to-see-you-at-appian-world-2022/#respond Thu, 31 Mar 2022 20:29:15 +0000 https://blogs.perficient.com/?p=307169

Appian World is only a few weeks away! For the first time in two years, the conference is back in person in Ft. Lauderdale, FL, April 25-27. It’s not too late to register – and if you’re unable to attend in-person, select content will be available for free in a virtual format.

Appian World connects business and IT leaders looking to stay ahead of the pace of change. Learn firsthand how to accelerate your business by discovering, designing, and automating your workflows through a unified low-code platform. Attendees will be able to network with peers, industry experts, partners, and the entire Appian Community to find resources, develop skills, and get certified.

Connect With Us At Appian World

Stop by and see us in the sponsor hall, just outside of the Community Hub, at booth #116. Our Appian experts will be on-site to answer your intelligent automation questions and showcase how Perficient can help you succeed with the Appian platform.

We are an Appian partner with more than 20 years of experience delivering digital process automation solutions. We can help you easily build, use, change, and expand enterprise applications as much as 10 to 20 times faster than what you’re used to.

Are you attending Appian World? Reach out to connect with our team.

]]> https://blogs.perficient.com/2022/03/31/we-cant-wait-to-see-you-at-appian-world-2022/feed/ 0 307169 Perficient’s Key Takeaways: The Forrester Wave™: Digital Process Automation Software, Q4 2021 https://blogs.perficient.com/2022/02/02/perficients-key-takeaways-the-forrester-wave-digital-process-automation-software-q4-2021/ https://blogs.perficient.com/2022/02/02/perficients-key-takeaways-the-forrester-wave-digital-process-automation-software-q4-2021/#respond Wed, 02 Feb 2022 16:27:32 +0000 https://blogs.perficient.com/?p=304186

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. With DPA, you can define event-driven business rules that provide a streamlined next step for all processes within your enterprise.

As enterprises continue to invest in automation, selecting the vendor with the right platform to meet your business’ demands is paramount.

The Forrester Wave™: Digital Process Automation Software, Q4 2021

In The Forrester Wave™: Digital Process Automation Software, Q4 2021, Forrester identified fourteen of the most significant providers that offer DPA software solutions for application development professionals. Forrester evaluated the top vendors in the market against twenty-three different criteria, covering current offering, strategy, and market presence. The report also provides analysis and comparisons of each provider to help companies find the right DPA solution for their needs.

In the report, Forrester recommends that application development professionals work with DPA software outfitted with a suite of features for robotic process automation (RPA), embedded task managed, artificial intelligence (AI), machine learning (ML), content intelligence, scalability, low-code development, and more. Using a general-use low-code solution is also recommended unless your organization has a particularly sophisticated use case.

Learn More About Perficient

Perficient is proud to partner with Pega, IBM, Appian, Microsoft, and ServiceNow, all of whom were Leaders in The Forrester Wave™ report, to address the key elements of intelligent automation with their best-in-class product offerings. Each enterprise’s needs differ, but we can help you determine the product or system for your particular use case. We also provide readiness evaluations, business case development, implementation and migration services, and rapid development and pilots.

Visit our Intelligent Automation page to learn about our partnerships and solutions.

Get the Report

To find out more, the report is available to Forrester subscribers and for purchase. You will learn which business challenges leaders are looking to solve with DPA, understand the capabilities critical for DPA vendors, and get detailed analyses of the top DPA vendors in the marketplace.

]]> https://blogs.perficient.com/2022/02/02/perficients-key-takeaways-the-forrester-wave-digital-process-automation-software-q4-2021/feed/ 0 304186 Tips for Succeeding with Intelligent Automation https://blogs.perficient.com/2021/11/17/tips-for-succeeding-with-intelligent-automation/ https://blogs.perficient.com/2021/11/17/tips-for-succeeding-with-intelligent-automation/#respond Wed, 17 Nov 2021 17:40:18 +0000 https://blogs.perficient.com/?p=300528

Intelligent automation connects digital process automation (DPA), robotic process automation (RPA), and artificial intelligence (AI) to provide efficient and intelligent processes and align all aspects of your organization with the vision of constant process improvement, technological integration, and increasing customer value.

Yesterday, Perficient’s General Manager of Automation along with our Principal & Chief Strategist of Organizational Change Management (OCM), a featured speaker from a top electric power and natural gas holding company in the Southeast, and a featured speaker from one of the largest banking institutions in the U.S., came together for a virtual roundtable discussion on automation.

During the discussion, the speakers shared their primary objectives for leveraging automation, the benefits of automation, obstacles they have faced during automation adoption, and what their teams are focused on next. Continue reading for key takeaways from our discussion.

  1. Think Big, Start Small, Act Fast

Having a big goal in mind while prioritizing specific use cases ensures that what you pursue drives value in a reasonable amount of time and allows you to create success criteria prior to execution. Choosing the right use case that is relatively small, but will also have a big impact, establishes proof of concept and paves the way for other successful projects down the road.

Our speaker from a large U.S. financial institution recalled that his team created 3-, 5-, and 10-year roadmaps for automation adoption, starting with quick wins that would build trust and additional investment. His team’s first initiative involved BPM and creating workflows with automated approvals. They then launched RPA initiatives for his company’s commercial lending and security-based lending products. Now, a bot books 99.9% of loans accurately into a loan origination servicing platform.

As part of a longer-term initiative, his team is creating a consolidated data store feed. Using cloud infrastructure, they will create a data lake that will take merge bank data with the consolidated data store to create a one-stop shop for reporting.

Our speaker from an energy and utility company shared that his team introduced bots to do lightweight automation on several processes. It helped his team determine if those processes were worth investing more automation technology into.

  1. Create a Plan for Achieving End-to-End Automation

Intelligent automation is not accomplished by a single technology working independently, but rather through a combination of insights and technologies acting in concert. While partial automation can be achieved through traditional DPA platforms or process orchestration, intelligent automation occurs at the intersection of process mining, DPA, RPA, and AI. Without all components, processes will not be fully optimized or achieve maximum automation efficiencies. Additionally, establishing an overarching environment that enables integration between different experiences is ideal.

  1. Establish Governance

It is relatively easy to create an AI or machine learning proof of concept, and eventually, you will have multiple teams creating their own models to perform similar tasks. Beware, however, that this can result in duplicative training and tuning efforts, different outcomes and predictions, and variances in accuracy. The goal of automation is to create, train, tune, and task one model so that all efforts to curate, label, and define data are put into a common engine.

Start by creating purpose-driven architectures and leverage each technology platform for what it was inherently designed to do: optimize your overall solution by creating repeatable patterns and scalable components across the enterprise.

  1. Prepare for Change Management

Perficient’s Principal & Chief Strategist of OCM emphasizes the importance of aligning teams around new technology, especially automation solutions that may have negative associations. The advent of new technology does not mean that people will never perform a certain task again – it means they will do it differently. Technology does not replace human efforts, but rather it augments them to make systems and processes more efficient.

It is important to communicate with your teams and teams that are impacted by new solutions on the value of automation adoption and its benefits to daily operations. Additionally, he recommends that you educate teams on both the upstream and downstream effects.

Why Perficient

We have deep expertise in best-in-class automation product offerings. Your needs are unique, and we can help you determine the product or system for your particular use case. We also provide readiness evaluations, business case development, implementation and migration services, and rapid development and pilots.

We are recognized by Forrester as “One of the 13 Digital Process Automation Service Providers That Matter Most” in its Forrester Wave: Digital Process Automation Service Providers, Q3 2020. Additionally, we were cited as an integrated service provider in the Forrester Now Tech: Robotics Process Automation, Q4 2021.

Ready to leverage automation as a driving force for digital transformation? Let’s talk.

READY TO GROW YOUR CAREER?

At Perficient, we continually look for ways to champion and challenge our talented workforce with interesting projects for high-profile clients, encourage personal and professional growth through training and mentoring, and celebrate our people-oriented culture and the innovative ways they serve Perficient and the community.

Learn more about what it’s like to work at Perficient at our Careers page. See open jobs or join our talent community for career tips, job openings, company updates, and more!

Go inside Life at Perficient and connect with us on LinkedIn, YouTube, Twitter, and Instagram.

]]> https://blogs.perficient.com/2021/11/17/tips-for-succeeding-with-intelligent-automation/feed/ 0 300528 Perficient Introduces Application for Employers to Monitor COVID-19 Vaccination and Testing Results https://blogs.perficient.com/2021/09/14/covid-19-vaccination-proof-application/ https://blogs.perficient.com/2021/09/14/covid-19-vaccination-proof-application/#respond Tue, 14 Sep 2021 14:30:52 +0000 https://blogs.perficient.com/?p=297303

On September 9th, President Biden announced a new action plan to address the latest rise in coronavirus cases and the slowing pace of COVID-19 vaccinations.

The Department of Labor’s Occupational Safety and Health Administration (OSHA) is developing a rule that will require all employers with 100 or more employees to ensure their workforce is fully vaccinated or require any workers who remain unvaccinated to produce a negative test result on at least a weekly basis before coming to work. OSHA will issue an Emergency Temporary Standard (ETS) to implement this requirement.

What Platforms Are Compatible with Our COVID-19 Vaccine Verification Application?

Throughout the past year-and-a-half, software has been created to support organizations with their COVID-19 response. Ahead of forthcoming rule, we are announcing that we have created a multi-platform vaccine verification application.

Our application will be compatible with Pega, Appian, and open-source technology built on Flowable. Our application can easily integrate with your organization’s ERP and Payroll systems using out of box connectors available on supported platforms.

Specifically, our application will integrate with Pega’s Safe Operate return-to-work software, Appian’s Workforce Safety Solution, and we will have a containerized version of our application to run on Flowable’s open-source technology.

Our solution has configurable workflows that allow employees to submit their COVID-19 vaccination record or weekly test results via a web-based form. This information can be automatically submitted to an ERP or Payroll system to update the employee compliance record. Our solution has reporting capabilities that can provide weekly employee compliance reports for managers to monitor their employees. Employee COVID-19 vaccination and testing results can be exported in a user-friendly format for submission to OSHA, if applicable.

We will also support the roll out of a full COVID-19 response solution built on ServiceNow’s platform, including its solution for government services.

Preparing for Return to Office

While most managers and employees have become adept at working remote for over the past 18 months, many have questions and concerns about health, safety, and flexibility in working onsite and remote.

Our Organizational Change Management (OCM) practice helps leaders engage their people in the planning and return to the office to avoid fear, resistance, and employee turnover.

Our OCM practice is prepared to work in parallel with the implementation of our COVID-19 Vaccination Verification Application to create go-forward plans to prepare leaders to lead the return to office strategy for their groups. We will help develop tools and templates to build managers’ knowledge and skills and enable managers to engage with employees and communicate policies and guidelines.

COVID-19 Proof of Vaccination Solution Pricing

Our application will be available to our customers at no cost. We understand that these are challenging times, and we want to help our customers adapt to the consequences of the pandemic.

Implementation and other consulting services will have an associated cost.

Company Over 100 Employees? Need to Verify COVID-19 Vaccination and Testing? Perficient Has You Covered

Our Automation and Organizational Change Management teams are committed to helping our customers adopt digital transformation solutions that help them navigate regulatory requirements and trends spurring consumer-centered transformations.

Read more about what our thought leaders have to say about COVID-19 on our blog.

]]> https://blogs.perficient.com/2021/09/14/covid-19-vaccination-proof-application/feed/ 0 297303 Recap of Appian World 2021 https://blogs.perficient.com/2021/05/26/recap-of-appian-world-2021/ https://blogs.perficient.com/2021/05/26/recap-of-appian-world-2021/#respond Wed, 26 May 2021 15:29:31 +0000 https://blogs.perficient.com/?p=292833

A few weeks ago, Appian held its annual conference, Appian World. This is the second year in a row that the conference has been virtual and featured well-known speakers like former astronaut Dr. Mae C. Jemison, Chef José Andrés, and free-solo rock climber Alex Honnold, as well as Appian leadership and key Appian customers. All keynotes and breakout sessions can be viewed online – simply log in to the portal to view.

This year’s Appian World focused on digital transformation and modernization leveraging the Appian platform. Workforce productivity, connected intelligence, automation and process optimization, and low-code development were key themes throughout. Read on to learn about the future of low-code and a few product announcements.

The Future of Low-code is Workflows

Appian’s founder and CTO Michael Beckley says low-code is the new engine of creation – it can help you tackle your most urgent opportunities and issues. Low-code platforms are the fastest and most flexible ways to deliver workflows and case management.

Workflows are important; however, big technological changes (think the car assembly line or the iPhone) can mask the importance of workflows. But your unique workflows are key assets for your enterprise. Those workflows that combine humans, bots, and artificial intelligence (AI) will help you continue to beat out the competition and pave a way for the future of your enterprise.

And thanks to low-code, you’re able to constantly develop and define new workflows, keeping your workflows up-to-date.

Appian Product News

Appian Portals

Appian Portals gives you a simpler, faster way to achieve your digital transformation goals. Portals is a new, secure, and scalable front door for applications, workflows, and hyper-scaled, secure connections to customers. It enables customer self-service, digital process automation (DPA), and more.

Packaged with all the resources you need and deployed automatically, Portals operate as separate microservices that can scale elastically. Key advantages include compatibility with a large number of Appian user interface components, flexible web browser support, and true cloud-native development.

The beta Portals program is open and accepting applications. For more information or to apply, email portalbeta@appian.com

Low-code Automation Platform

The latest version of Appian’s Low-code Automation Platform was unveiled at Appian World. New capabilities include low-code data, a new code-free approach to unifying enterprise data. The latest version also features enhanced AI-driven Intelligent Document Processing (IDP), new design guidance and developer collaboration features, and enhanced DevSecOps capabilities.

The Difference Between No-code and Low-code

If low-code is great is no-code better?

According to Beckley, no-code just means that the tool isn’t designed for professional developers. Code is still involved, but it can’t be seen or changed. Because there’s no way to extend or configure it, it goes from no-code to high-code. However, a no-code team might be able to learn a low-code platform like Appian.

Appian has:

  • No-code UI design
  • Data integration
  • AI services
  • DevSecOps
  • scaling, security, and optimization
  • Application building with Appian Quick Apps

With these features, Appian provides a seat at the table for everyone with the power and flexibility of low-code.

Beckley also says that non-traditional citizen developers will continue to play a role in the future of low-code. This is because year after year, there aren’t enough computer science graduates with the education and technical background necessary to be full-fledged, trained developers. According to Gartner, a citizen developer is a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT. Using a low-code platform like Appian, citizen developers can build applications at the same speed as traditional developers.

Low-code was designed to make developers 10x faster at their jobs. Low-code has the necessary tools and is flexible enough for developers to customize the code for their development needs.

Perficient + Appian

We help simplify and minimize expensive manual business operations processes through low-code applications built on Appian. Our integration and automation expertise and track record of successful Appian implementations make us the partner of choice to help you digitally transform and stay ahead of the competition.

Register to view all keynote and breakout sessions from this year’s Appian World, or contact us today to start your digital transformation with Appian.

 

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