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Automation Tools Enhance Cloud Outcomes

We have been working with many different technologies in the cloud space over the last few years. Each technology brings it’s own set of challenges and outcomes. One set of technologies that has already delivered significant outcomes are automation tools. If you think about it cloud technology is based on the use of automation tools. […]

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Top 5 Benefits of Twilio Flex Customer Contact Centers

During Twilio’s Signal developer conference in October, the company announced the general availability of Twilio Flex. Flex is the first fully programmable cloud contact center platform. Largely touted as a platform for innovation in customer service, Flex offers total control to change any layer of the contact center stack and deliver it with the speed […]

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Oracle EDMCS Key Enhancements

Oracle’s commitment to rapidly expanding Enterprise Data Management Cloud Service (EDMCS) features can be seen in the latest updates to the SaaS offering. The enhancements outlined below represent a significant advancement in EDMCS’s ability to simplify dimension and hierarchy administration facing many organizations today.   Subscriptions Systematically applying dimension alignment across target systems is a […]

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IBM Fills Gaps with Red Hat, Also Creates Internal Competition

Since the news broke about the Red Hat acquisition by IBM, there has been no shortage of articles analyzing the move, predicting its outcomes, and delivering judgments on the deal. But what about the perspective of the software developer, architect, or IT leader who has to make decisions about which capabilities to leverage from these, now […]

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AllianceBernstein’s Mobile App Empowers Sales Teams in Real Time

How to Best Enable On-the-Go Sellers What if you could improve the customer engagement experience and provide your sales team with a customer-facing toolkit? And what if it gave real-time insights? And what if it was mobile? Do you need proven effectiveness, because it’s got that, too. Meet SIMON (Sales Intelligence Mobile Optimized Network). Perficient’s MicroStrategy […]

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Automated Calling with Amazon Connect Outbound Contact API

Amazon Connect provides basic outbound calling capabilities out-of-the-box. The Outbound Contact API is an extension of that functionality that allows for more flexibility with automating outbound calling. You can implement click-to-dial from the web, based on a voice notification, a scheduled payment reminder, a scheduled post-work survey, etc. For more information, please see the official […]

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Oracle Autonomous Analytics BI Admin Tool – Essbase Error 1040048

Oracle Autonomous Analytics Cloud BI Admin Tool is similar to the BI Admin tool. You can download the tool from the following link: https://www.oracle.com/technetwork/middleware/oac/downloads/oac-tools-4392272.html When you try to establish the connection to Essbase Cube for import using this tool, you might get the following error: Essbase Error 1040048: HTTP communication failed with error [Failed to […]

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Security in the Age of Cloud Computing

As a former CIO, I believe the most important aspect of an IT organization’s job is to protect their IT infrastructure and data that resides within it through advanced security. While it is obviously important to implement new technologies and applications, if the environment is not safe then nothing else matters. Part of this responsibility […]

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Dell Boomi Enhances its Enterprise Portfolio

Did you get a chance to attend, or check out the exciting things that happened at Boomi World 18 last week? During the national event, Dell Boomi announced in a press release that latest additions to its integration Platform as a Service (iPaaS) for today’s enterprise. Dell Boomi offers a unified platform with built-in data […]

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Top Service Challenges Enterprises Face in 2019

Migrating from one technology to another always has its unique challenges, and migrating to Salesforce Service Cloud is no exception. Our years of Salesforce migration experience have shown some common themes and best practices, which we cover in our free guide, Salesforce Service Cloud Migrations Made Easy. Top Service Challenges for 2019 As digital transformation […]

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6 Tips to Make Service Cloud Migrations Easier

In a crowded marketplace, business value is becoming more about offering a great customer experience throughout a customer lifetime as opposed to a one-off sale. How does your business measure up to today’s service challenges? In our guide, Salesforce Service Cloud Migrations Made Easy, we explore in detail what organizations need to take into consideration […]

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Go-To-Market Strategy in the Clouds

I’ve embarked on a new journey with Perficient. After more than four years as part of the management consulting team, I am now responsible for launching our go-to-market (GTM) strategy for our firm’s cloud services. One of my first projects focuses on our partnership with Platform-as-a-Service (PaaS) providers like Pivotal Cloud Foundry and Red Hat […]

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Health Insurance Leader Innovates with Red Hat OpenShift

The healthcare industry has undergone a series of recent changes driven by healthcare reform and evolving consumer expectations. In response to these changes, a leading health insurance organization needed to find ways to continue growing within the industry. Specifically, it sought a modern application platform to help drive innovation and improve the velocity of application […]

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How Do You Describe Salesforce?

“What Exactly Is Salesforce?” I sometimes run into people that have not heard of Salesforce. It doesn’t happen very often. But when I do, I try to figure out how to best describe what Salesforce is to them. Me: Salesforce is a Customer Success Platform that allows users to “easily log, manage, and analyze all […]

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Transitioning from Notes and Attachments to Files in Salesforce

The rumors are true. Post Winter ’18, Notes and Attachments are a thing of the past. In 2019 and beyond, it’s all about Files. Salesforce Files Are Taking Over Salesforce Files allow you to “put documents, videos, or presentations at the center of sales, service, and marketing. Accessible from anywhere, files are always current to […]

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IBM Acquires Red Hat, Gains a Competitive Edge

On Sunday, IBM announced its acquisition of Red Hat. Red Hat is the world’s leading provider of open source cloud software. The $34 billion deal is one of the largest acquisitions in the history of the U.S. tech industry. With this price tag comes a clear indication of the importance cloud services play in digital […]

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Meet Us at Boomi World 2018

We’re less than one week away from Boomi World 2018, and according to Dell, the conference will be bigger and better than ever! Perficient is proud to sponsor and will be exhibiting in booth 107 at the Encore at Wynn in Las Vegas. Happening on November 5 – 7, Boomi World is hosting an exciting […]

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Create a Basic Agent Console with Queue Metrics

In a previous blog post we covered the steps necessary to host a static website within AWS, more specifically how to deploy a custom agent console that can load in contact attributes. Today we will look at how we can use the Connect API to enhance this custom agent console with live data from the […]

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