Customer Experience + Design

I recently had the opportunity to talk with Dr Ferdinand Velasco (@ftvelasco) Chief Medical Information Officer, Mike Skupian (@mikeskupien) Application Architect and Rease Alvarenga-Smith (@PearlMustafa) of Texas Health Resources about some of the work they are doing with Microsoft’s Surface Technology. Texas Health Resources is one of the largest faith-based, non-profit health care delivery systems […]

Many thanks to Feisal for his comments on security. I am noticing a new awareness in healthcare regarding security and privacy of PHI. The original HIPAA regs on these topics were enforced (look here for enforcement and resolution data) when a complaint was made. But no proactive procedure was in place to ensure that you […]

As more and more healthcare systems realize the importance of physician loyalty and alignment, it is important to develop a plan and roadmap to help retain and attract high value physicians to your healthcare system. The use of innovative solutions along with outreach programs are just a few of the approaches healthcare systems are using […]

Today there are numerous discussions about HIE, Meaningful Use, RHIO’s, EMR, and the list goes on. What is consistent about all of these? To quote a colleague several years ago “It is all about the data!” As I work with multiple clients in support of their architecture strategy, I find that IT organizations have challenges […]

In February 2009, the federal government passed the American Recovery and Reinvestment Act (ARRA) providing much needed support to an industry that has struggled in a financially challenging landscape. The federal government is projected to spend at least $300 million in support of health information exchange (HIE) activities in 2009 and 2010. While it is […]

Lisa Morris, Technical Architect in Perficient’s IBM Advanced Technology Solutions (ATS) practice, recently wrote a white paper about changes in how healthcare information is being managed. She points out that institutions and organizations that offer a one-stop point of contact for all medical information stand to gain in competitive advantage, profitability and market share as […]

The advent of consumerism in healthcare is making dramatic changes to how heathcare systems are aligning to patients and physicians. Healthcare systems need to change the way they interact and enable these two groups so that they are in a better competitive position. Perficient has created the Patient/Physician Experience Maturity Model (PEMM) to enable health […]

Working at Perficient gives me the benefit of seeing what other industries are doing with technology and allows me to incorporate those best practices into healthcare solutions. I see information management as one particular place that the experiences of other industries can add a lot of value to healthcare.

Perficient maintains a Healthcare Twitter feed at www.twitter.com/perficient_hc. Below, please find a weekly digest of the discussion in that forum. You may follow the account directly by ‘following’ us on Twitter here. RT @robertloakes New from @Anthony_Guerra: Part I, 1-on-1 With Texas Health #CIO Ed Marx and #CMIO Ferdinand Velasco http://bit.ly/3Bba0R # RT @jimmyweeks Market […]

Billions of dollars are being granted, gifted, and invested in Health Information Exchanges (HIEs) across the country. A previous Commonwealth Study that appeared in the Annals of Internal Medicine estimated $178 billion will be needed to create regional and national networks. With all that said, very few Health Information Exchanges (HIEs) have achieved a business/operating […]

As an active participant in the Twitter Healthcare community I often want to know more about what my fellow participants tweet. Over the coming months I’d like to go behind the tweet and take the opportunity to learn more. Sam Adams (@1samadams), Manager Enterprise Software Engineering of BayCare Health System (www.BayCare.org) graciously agreed to share […]

Having devoted 10 years of my life to the Electronic Health Record (EHR) space, I have seen many EHR product vendors come full circle backwards. And in my opinion this is great for Health Information Exchange (HIE), hospitals, provider groups and patients. Early EHR (EMR, CPR…) development focused on delivery of complex products that were […]