Customer Experience + Design

While attending the Microsoft Worldwide Partner Conference last week in Washington DC, I was excited to be part of the team that had the honor of accepting Microsoft’s Health Provider Partner of The Year Award on behalf of Perficient. This was a great honor! Thank you to Microsoft, our clients & partners for sharing in […]

It seems that everywhere you look someone is talking about HIE or claiming to have an HIE product. But is there widespread adoption, and for it’s intended use? HITECH requires that the provider market invest in HIE, but how do you ensure that you protect your investment from all the hype. In the short term […]

It seems that there isn’t enough time to get everything done that is currently required by HIPAA, ARRA, and state and regional priorities – not to mention the consumer driven strategies that you were *hoping* to deploy to differentiate your business and gain competitive advantage. Although large and numerous projects are required, it is nearly […]

In part I we discussed the value of near real-time analytics to support clinical care delivery. As promised we wanted to next discuss the power of Clinical Decision Assist – providing clinicians with the ability to effect change while the ability to do so still exists. Near real-time analytics environments are difficult to develop, especially […]

The following Advisory Board presentation by David Katz does an excellent job highlighting the role of clinical IT and data in the transformation of the overall Healthcare landscape. I particularly like the breakdown of reform into phases over time.

While reading various articles in Information Management, I came across an article that has some direct implications to projects that I have seen managed in the past. I often see the development teams applying Agile practices, yet the project management team often does not know how best to “Manage” the Agile development process or teams […]

This article succinctly describes a physician’s discovery, implementation and use of social media and portal tools to communicate engage and transact with his target audience. He clearly delineates between the public, opinion type of communication to a broad audience from the private, secured message communication for patient specific questions and processes. He respects the audience […]

Perficient is sending a team of our experts to IBM Impact 2010, starting May 2nd and continuing through next week. We are excited to present our healthcare solutions at this show. Perficient teams up with IBM to offer many solutions for connected care. Today’s healthcare industry leaders are inundated by service providers and are faced […]

The majority of healthcare providers are still struggling to aggregate their disparate enterprise data in order to drive clinical decision support. While very valuable, this is generally used for retrospective analysis. But what if that data could be used near real time, and give you the ability to effect change while the capability to do […]

I recently met with a group of physicians to discuss connecting to communities and use of social media (SM). There was agreement for the need and indeed a desire to communicate and interact more frequently with patients. There was agreement on the need to use tools that many in the community are using to interact […]

Facebook. Twitter. Ning. Blogging. MySpace. PHR. LinkedIn. Patient Portals. Web Enabled. Yahoo! Health. CaringBridge OMG!! What are healthcare organizations to do? Online communication and interaction has grown significantly in the last 5 years. Our patients are expecting us to communicate and build relationships in the same way they associate with other businesses. Facebook was started […]

We’re seeing a lot of interest in using Customer Relationship Management (CRM) software to market to, communicate with, and to track provider interests and relationships in HIE’s and REC’s. If you haven’t thought about using CRM for this purpose yet, here is why you might want to…