Customer Experience + Design

Late last night I was fortunate enough to come across an article entitled “Embedded Health: Designing Future Health Interventions Around Our Weaknesses“. This article begins: Once we understand the points at which the human brain makes bad decisions that affect our health, we can begin to find ways to influence us to not make those […]

Unless you’ve been living under a rock or have possibly gone full blackout mode in support of the occupy SOPA / PIPA festivities, undoubtedly you’ve heard of Responsive Web Design — RWD for all the hipsters who like their acronyms.  In this 4 part series, I will explain the following: 1. What Responsive Web Design […]

Once upon a time, when you took a stroll down the aisle of an airplane in mid-flight, you would see lots of people playing solitaire on their Windows laptops. Today, you see many, many more people engaged in intense concentration on game of “Angry Birds.” Angry Birds is an addictive, fun, easy to play game […]

“The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.” – Rensis Likert Loyalty. People generally tend to have loyalty to each other, their country, perhaps their favorite […]

Mobile Health, or “mHealth”, offers benefits throughout the healthcare industry. For clinicians, mHealth is a method to remotely monitor a patient’s health and improve the quality care rendered. For patients, mHealth provides a way to monitor their own health more easily and reduces the cost of care by decreasing the amount of time spend at […]

One thing I have been wondering about recently is to what extent consulting firms are exploring the clinical trial sector of academic medical centers (AMCs). While conducting an assessment of just one (small) department within an AMC in a previous consulting engagement, I learned how weary everyone around me was of the academic bureaucracy and […]

Back in August I wrote a piece entitled, “What is the Greatest Mobile Health Challenge?” In this post I asked what the greatest challenge that gamification could solve. My answer: Providing interoperable records that take the burden of collecting and distributing health data away from the patient. Those managing chronic disease are often meeting with […]

In Healthcare, we talk about how important security is, all the while secretly hoping and assuming that, as an organization, we’re in compliance and have all the appropriate safeguards in place. When discussing compliance, at the very least this refers to the baseline set by the HIPAA Security Rule and the many contractual obligations we […]

Intimate medical details about your health is no longer stored safely in a dusty locked file cabinet. Thanks to the HITECH Act of 2009, your private health information will end up in data files that hundreds of healthcare workers may have the ability to access. However, in early 2003 the Department of Health and Human […]

There is a new buzzword floating about town. That word is “gamification”. So, what is it, and why does it have everything to do with the fastest moving trend in healthcare technology? In their great piece on gamification, Mashable defines the term as “the use of gameplay mechanics for non-game applications. The term also suggests […]

Forecasting industry trends is a common theme at the beginning of a new year. PwC’s Health Research Institute recently polled 1,000 adult consumers and highlighted interesting findings for 2012. Some of the key trends noted in this survey were: 52% of consumers surveyed said they would be interested in an insurance plan that covered effective […]

Jared Spool shares good advice for design teams in his recent post “Putting An End To An Opinion War”. He observes that “Opinion wars kill design projects.” He shares two key ways to end an opinion war: using data to take decisions out of the realm of opinion appointing a final arbitrator These valuable tools […]