Experience Management

March Madness is in full swing. Completing your bracket probably involved some tough decisions. Did you pick the favorites over the underdogs? Big schools vs. small? How about taking into account injuries or the age of the players? Evaluating enterprise search platforms can be complicated, too. There are numerous products in the marketplace with a range […]

For the first time, a computer has beaten a world champion in the game of Go.  Google’s DeepMind program defeated grandmaster Lee Sedol after a three and a half hour battle.  This accomplishment was once considered impossible, given the complexity of the game and the sheer number of permutations possible in the game. What I […]

Last year Google introduced groundbreaking image recognition technology as part of their release of Google Photos.  Deep neural networks could identify objects, people and places inside of photographs with astonishing accuracy, completely autonomously. As fascinating as this technology is, I was certain that Google would keep it locked away inside their own products like Google Photos and Google Drive […]

Last week I was starting to design a new demonstration environment for our Search and Knowledge Discovery practice. It would simulate a search application for a high tech call center, searching across a customer support case repository. I was having difficultly coming up with a scenario that would be applicable to a wide audience and include all of the diverse features that I […]

“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford Perficient is built upon a foundation of successful collaboration with our partners. It is with great pride and excitement that we announce the elevation of Adobe to an Enterprise Partner. This distinction is reserved for our largest and strongest […]

The topic of migrating from one enterprise search platform to another has come up a few times in recent weeks because of the news discussed here. Migrations of any kind can be painful.  The new search platform will work differently, in unexpected ways, and it will take a while to fully understand those differences.  The new platform will have quirks […]

In my recent work with distributors and manufacturers, I’ve noticed many have a similar problem. They are responsible for supporting multiple dealer or branch websites, and are struggling to do so. These are hundreds of sites, which are managed at a corporate level and mainained by a branch or dealer. The size and complexity in managing these sites and […]

Earlier this week I posted about a Los Angeles hospital, Hollywood Presbyterian Medical Center, that had lost access to their EMR (Electronic Medical Records) system due to ransomware. In this follow up article, the hospital paid the ransom to unlock their systems. The initial article stated that the criminals had demanded 9,000 bit coins which had a […]

Warning: The future of search is going to get very personal. Hold on to your tin foil hats. Let’s begin with a brief history of the search and knowledge discovery field. Search + Analytics In 1997, Google launched the Google.com search engine.  4.3 seconds later, Google started looking at everyone’s search queries.  Just kidding.  Sort of. […]

It has been exactly one week since Google announced that it would be sunsetting the Google Search Appliance over the next three years. And what a week it has been. I have had the opportunity to speak with media representatives at Fortune and CIODive, I have spoken with several current and prospective customers of the Google Search […]

Google is a visionary and a cloud-first organization. In an announcement today, Google has decided to sunset the hardware-based Google Search Appliance (GSA) and focus their engineering efforts on cloud-based solutions. The GSA will remain supported for the next three years, giving you plenty of time to evaluate the future of your enterprise search investment and continue to […]

How do computers see the world?  Can they tell if we are happy?  Can they predict what we are going to have for dinner next Tuesday?  Can they recognize when we are sick? Well, my iPhone can.  Sort of. I was (finally) recovering from a nasty cold last week and I opened the Health app on my phone and noticed that […]