Commerce

In 2016, mobile overtook desktop in its use, with more people using mobile to do more tasks than on laptops/desktops. More than 2,000,000 apps are available in the Apple store and even more in the Google Play store. However, the trend is that app downloads were way down in 2016 (<1 per month) due to the fact […]

In the age of the consumer, most retailers understand that customer experience is the point of differentiation to remain competitive. And it’s not just what happens on eCommerce channels – it’s the experience across all channels. According to Forbes, physical retail is losing share to eCommerce at the rate of about 110 basis points per year. […]

Global eCommerce Today & Estimated for 2020: 2017: $2.35 trillion (10% of total retail sales) 2020: $4.06 trillion (14.6% of total retail sales) One of the biggest things that has been overlooked in the customer journey is the shipping experience. At IBM Amplify, one session focused on this critical component focusing on shipping intelligence with […]

Perficient’s IBM Cloud Video offering allows IBM Digital Experience (DX) and IBM Connections customers to integrate video from IBM Cloud Video directly in DX and Connections.  This solution goes well beyond simply viewing videos.  This solution provides pre-built configurable integrations which support business users uploading and managing videos and channels directly through DX and Connections, […]

IBM Amplify is NEXT WEEK!!! Don’t miss out on the exciting speakers, sessions and thought leadership that will help you redefine your customer engagement in this Cognitive era. Be at the forefront the future, now! Invest in you Build a competitive edge Latest best practices and trends Latest Solutions And more… Perficient, an IBM platinum […]

  IBM Amplify 2017 is right around the corner! With a focus on how cognitive is transforming customer engagement, learn how you can help make each customer feel unique and recognized at every single step of their journey. Explore the era of cognitive Watson: Watson Marketing – helping deliver personalized and powerful experiences that customers […]

Commercially available cognitive computing is a new evolution in technology and presents a significant opportunity for a wide variety of industries. We are already seeing “cognitive computing” influence our daily lives. The intent of cognitive systems is to help people make better decisions. And this is why cognitive is gaining more traction and popularity in the […]

If you’ve recently thumbed through the latest catalogs from Crate & Barrel or Pottery Barn, you may have noticed that the design inspirations for bedrooms or living rooms look more “lived-in” instead of perfectly decorated. While there’s a certain allure to seeing beautifully designed spaces with every detail perfected, most of us cannot sustain this […]

Big Commerce reported in 2016 that more than half of consumers in the U.S. would rather purchase items online than walk into a brick-and-mortar store. This number assures the sustainability of eCommerce strategies and sites for retailers. Industries that could see maximum growth and penetration in eCommerce would be luxury, apparel, consumer electronics, health, homeware […]

Whether it’s Valentine’s Day, your birthday or even a non-holiday, most people like to be made to feel special. Many times this satisfaction comes from a simple and thoughtful gesture, when someone else knows exactly what will make you smile. In our always-on-the-go daily lives, how do you feel when your favorite brand or store […]

Nearly two years ago, Forrester published a report that sent shockwaves through the B2B industry, forecasting that nearly 1 million B2B salespeople will lose their job to self-service eCommerce by 2020. Just this week on a webinar by Internet Retailer, I learned that Forrester is going to release an update to its 2015 report, “Death […]

The retail industry across the board understands the importance of delivering an omni-channel customer experience. Even the furniture industry is feeling the effects as pure-play eCommerce retailers like Wayfair and Overstock.com chip away at market share. However, most consumers want to be able to see finished products in a retail setting, especially when it comes […]