Rajat Paharia just released his new book, Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification. Bunchball is a partner of ours and focuses on the gamification space. We’ve presented with him on this very topic several times. I just picked up my kindle version and will follow up with a […]
Blogs from this Author
Do or Die Questions Boards Should Ask About Technology
McKinsey recently posted a set of 9 questions all board should be asking about how technology is being used in their companies. It’s worth a read for all the questions and the additional detail they provide. I want to focus on the first four and some of the implications. How will IT change the basis of […]
Becoming a Customer Company
Vivek Kundra, EVP at Salesforce and former United States CIO, talked about becoming a customer Quote from IBM 2012 CEO Study For some time, busienss have been refining and optimizing their networks of suppliers and partners. But something revolutionary has been happening — the sudden convergence of the cloud, social, and mobile spheres — connecting […]
Social Uses of Data
I’m at the Salesforce Customer Company tour. Before they started their main session, they brought a couple people up to talk about uses of social. Here are some quick notes on those interviews. They started with a great example of a company which provides vaccines to a variety of third world countries. They use […]
Social Networking Best Practices Presentation
I presented at an eWeek sponsored event on social and social technologies in San Francisco. Here’s the presentation.
The Social Business Payoff
Jennifer Okimoto, an Associate Partner with IBM spoke about the social business payoff and gave a lot of examples on where it’s happening. The knowledge based economy was originally coined in 1996. It came with the realization that computers and knowledge change how the work is done. Jennifer highlighted that a knowledge worker is not […]
Social Technologies: The Business Payoff
I’m at an eWeek Sponsored half day session that focuses on Social Business. Marcia Connor was the first speaker. She’s a Principal at SensifyGroup (@marciamarcia). She focuses on helping people work at jobs that don’t suck. One of the key problems is the sheer amount of data out there. The internet adds 34 Gigabytes each […]
Defining the Customer Experience: Don't Stalk Me
Back in March, I mentioned a Global Survey Oracle did on customer experience. That’s been a hot topic of late in my world. As part of that survey, they continue to build off of the nuggets of information found in that survey. Emil Fernandez pointed me to an update on that survey that includes a […]
Defining the Customer Experience: Don’t Stalk Me
Back in March, I mentioned a Global Survey Oracle did on customer experience. That’s been a hot topic of late in my world. As part of that survey, they continue to build off of the nuggets of information found in that survey. Emil Fernandez pointed me to an update on that survey that includes a […]
Portal Beauty and the User Experience
Dr. Marci Stochak-Chavez just posted an article on our health blog somewhat related to yesterday’s post. She focuses on whether beauty is in the eye of the beholder for a portal. In here article, she references a design a portal challenge in New York City. This challenge pushes contestants to create a nice interface […]
If You Build a Patient Portal Why Won’t They Come?
Joe Jacobellis, a member of the Design Experience team at a client pointed out this interesting article about patient portals by Steve Wilkins. It’s titled, “If You Build a Patient Portal Why Won’t They Come?” Before you read it, let me give you some history: The Affordable Care Act mandates that all patients have access […]
If You Build a Patient Portal Why Won't They Come?
Joe Jacobellis, a member of the Design Experience team at a client pointed out this interesting article about patient portals by Steve Wilkins. It’s titled, “If You Build a Patient Portal Why Won’t They Come?” Before you read it, let me give you some history: The Affordable Care Act mandates that all patients have access […]