At Dreamforce 2025, Salesforce introduced a new era of AI-powered work. The Agentic Enterprise is more than a concept; it’s a framework for how businesses operate. AI is becoming a trusted teammate, handling repetitive tasks so people can focus on creativity, relationships, and impact.
Agentforce 360
Agentforce 360 connects Salesforce apps like Sales, Service, Marketing, Commerce, Slack, and Tableau through a shared agentic layer. This means every experience is powered by consistent reasoning and unified data. Over 1.8 million conversations have already taken place, and more than 12,000 customers are using Agentforce to automate and scale their operations.
Data 360
Previously known as Data Cloud, Data 360 is the foundation for agentic intelligence. It transforms structured and unstructured data into usable context, enabling agents to understand and act with precision. With Intelligent Context and Tableau Semantics, AI can speak the language of your business.
Not sure if your data is ready for this level of intelligence? Start with our PrecisionIQ Assessment to uncover gaps, organize fragmented data, and build a roadmap for clean, connected, and actionable insights.
Slack
Slack is now the workspace where humans and agents collaborate. A redesigned Slackbot acts as a personal assistant, summarizing threads, drafting responses, and surfacing Salesforce insights. Thanks to the new Model Context Protocol, Slack connects with external AI tools like OpenAI and Anthropic, making it a true agentic operating system.
Agentforce Voice
Voice is becoming a natural interface for AI. Agentforce Voice allows real-time conversations with customers, pulling in Salesforce data and acting based on intent. It works with platforms like Amazon Connect, Five9, NiCE, and Vonage, making it easy to integrate into existing workflows.
Agentforce Builder
Agentforce Builder lets teams create agents using natural language. You can describe what you want, and the system generates logic, flows, and data connections. It supports multiple views, including doc-style, low-code, and script formats, making collaboration across roles easier.
Agentforce Vibes
For developers, Agentforce Vibes is a contextual coding assistant that turns natural language into working code. It understands your org’s metadata and builds solutions that follow best practices and reuse existing components.
TL:DR
Perficient is uniquely positioned to help you take advantage of this shift through our expanded partnership with Salesforce and the recent acquisition of Kelley Austin, strengthening our ability to deliver AI-first solutions at scale.
Want to see how this vision becomes reality for your business?
Explore our Agentic Enterprise resource center to keep learning. You’ll find practical use cases, proven frameworks, and solutions like Data 360 in a Box and Agentforce in a Box that turn AI strategy into measurable outcomes. Discover how Perficient and Salesforce partner to help organizations accelerate value, scale confidently, and lead in the era of agentic AI.
