Intelligent Automation is a field of automating back-office applications and customer facing applications using Robotic Process Automation (RPA) and AI to optimize workforce productivity.
In season 2 episode 7 of the Intelligent Data Podcast, host Arvind Murali and his guest Nandan Mullakara, CEO of Infomatiq, discuss human-in-the-loop and data-driven intelligent automation.
Listening Guide
- What is intelligent automation? [3:15]
- Benefits of intelligent automation [11:19]
- Customer journey mapping [14:01]
- Intelligent automation trends [15:50]
- Human side of automation [29:55]
- Privacy and security [36:23]
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Connect with the Host and Guest
Arvind Murali, Perficient Principal and Chief Strategist
Nandan Mullakara, CEO of Infomatiq
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