Today at Elastic{on} my colleague Eric Immermann, Director for our Search Practice and I had the pleasure of presenting at Elastic{on}. Eric I. demonstrated our exciting new Nero solution accelerator and discussed Google Search Appliance sunset planning. Later in the day I spoke about the ways we can use ElasticSearch to empower business users with their data lake resident data. It was a fun way to close out the conference!
After my talk I listened in to a presentation by a few of Elastic’s support engineers. It reminded me how critical it is for large enterprises to have proper support for the products they use. It also reminded me how positive our client’s experiences have been with Elastic’s support team. They believe in a consultative approach to support and assign a dedicated support engineer to each account. This enables their team to become familiar with your use cases and personnel to accelerate support interactions and preempt problems.
That’s all for us from Elastic{on} 2018, until next year…
