Global companies have a unique advantage, with the ability to span all continents while remaining personal in their service to clients. Though companies can implement communications technologies that bring employees closer together, sometimes it isn’t enough to truly connect everyone.
Such a challenge was true of a global management consulting firm, who was challenged with a remote and disconnected workforce in addition to disparate and inefficient legacy communications and collaboration systems. Though management had always consulted other firms on their strategic needs, this time, the client was them.
We were brought in to drive organizational change and were tasked to build a mobile-supported version of their employee portal and deploy it in the cloud. Our digital agency designed user requirements to ensure that notifications, data, and search results were easily usable by all employees. Furthermore, we also designed the back-end of the employee portal by setting up the infrastructure, automation frameworks, notification systems, and discussion groups that the firm will be able to maintain during platform upgrades and tweaks.
Implementing the digital platform has been transformative for the consulting firm, which now has a unified, standardized, and scalable portal platform. Employees also have single-sign-on, personalization, and content management features while management can rest easy knowing that future upgrades will be simple, scalable, and effective.
With so many companies moving into portal-based technologies, what do you think are necessary features to help employees? Share your thoughts in the comments section below.
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