Looking Forward: Mobile Technology, Privacy and Security

Good UX Means Good Business

In a world where technology is rapidly advancing and user expectations are rising, it’s no longer enough to have an average user experience; to delight your users and surpass your competition you must strive for the exceptional.

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Mobile Health, or “mHealth”, offers benefits throughout the healthcare industry. For clinicians, mHealth is a method to remotely monitor a patient’s health and improve the quality care rendered. For patients, mHealth provides a way to monitor their own health more easily and reduces the cost of care by decreasing the amount of time spend at a doctor’s office or hospital. For payers, it is a way to determine what type of support they need to offer their members.
While the advantages of mHealth technologies are hard to ignore, these technologies also produce a new set of privacy concerns. Because mHealth increases the amount of data collected (think of a glucose test versus a glucose test every two minutes), the amount of data subject to a privacy breach is alarming. Since the majority of mHealth technologies require that the captured information be stored in some type of electronic medical record (EMR) or personal health record (PHR), it is reasonable to be concerned about security and privacy.
According to the National Committee for Vital and Health Statistics (NCVHS), an advisory committee to the US Department of Health and Human Services (HHS), “privacy is an individual’s right to control the acquisition, uses, or disclosures of his or her identifiable health data.” Security is defined as the “physical, technological, or administrative safeguards or tools used to protect identifiable health data from unwarranted access or disclosure”. So the question is – can mobile devices such as patient-centered devices, clinician communication devices, medical equipment, telemedicine devices and inventory devices maintain patient privacy and securely manage patient data? If so, then why all the concern? If not, then do the benefits outweigh the risks and are their measures that can be taken to increase security and minimize privacy concerns?
Want to learn more about this topic? Join our webinar “How to Protect Patient Data in an Increasingly Social Healthcare Industry” on January 26th. Details and registration can be found at https://www2.gotomeeting.com/register/483961682. Register for the webinar and you will be entered to win a Perficient client badge to the February HIMSS conference in Las Vegas!