We’re pleased to share that Perficient has won Appian’s 2026 Delivery Excellence Award for the third year in a row — recognizing our ability to deliver high-quality Appian solutions with speed, precision, and measurable business impact. This dedication reflects the kind of work we’re most committed to: helping organizations move from AI experimentation to outcomes that hold up in the real world.
Why Execution Is the Real Challenge in AI Automation
Across healthcare, financial services, and other regulated industries, most organizations are actively exploring generative AI, automation, and intelligent workflows. The challenge isn’t generating ideas — it’s getting them into production environments where scale, compliance, and operational complexity all apply at once.
That’s where delivery excellence matters most. Designing solutions that perform during a demo is one thing. Building Appian AI automation solutions that hold up under real operating conditions is something else entirely.
In practice, our approach to Appian engagements is grounded in this reality: rather than deploying AI as a standalone capability, we build it into how work actually gets done — with the right guardrails, training, and long-term support so teams can scale without things breaking down.
How We Deliver AI-Powered Healthcare Solutions with Appian
This year’s Appian Delivery Excellence Award highlights a project we completed with a large U.S. health insurance plan. The goal: modernize a legacy member portal and deliver a secure, mobile-enabled digital experience — within an accelerated six-month timeline. To achieve this, we focused on two outcomes: increase meaningful member engagement and reduce operational strain on customer care teams.
Our solution embedded Appian AI capabilities where they would matter most:
- AI-driven document ingestion reduced manual handling and improved accuracy across downstream processes
- AI agents delivered proactive, personalized healthcare guidance to members navigating their plans
- Unified workflows simplified access to plan, provider, and member information — for members and internal teams alike
We built a portal ready to scale across the enterprise from day one.
The Outcomes: Measurable ROI from Appian Low-Code Delivery
The impact was immediate. Members adopted it at a rate above 30% — a clear sign we built the experience around how they actually want to engage. As a result, customer care requests dropped by 25%, freeing teams to focus on higher-complexity interactions. The project also significantly reduced technical debt, leaving the client with a modern platform built to grow.
What Three Consecutive Appian Partner Awards Tell Us
Being recognized by Appian for delivery excellence three years in a row reflects something we care about deeply: executing well, not just advising well. Appian creates the conditions for speed. Perficient’s delivery discipline is what makes that speed sustainable and the outcomes durable.
We’re grateful to Appian for this recognition and to the client and internal teams who made it possible. Ultimately, as AI capabilities continue to evolve, we stay focused on one question: not what’s possible, but what’s operational — and what’s built to last.
Want to learn more about how Perficient approaches AI-enabled modernization in healthcare? Explore our Healthcare capabilities or reach out to connect with our team.
