Most health insurers recognize the need to modernize. The challenge today isn’t awareness — it’s executing well in a more demanding environment.
Medical cost pressures persist, and expectations around AI continue to rise. Consumers are paying closer attention, with a growing emphasis on fairness, transparency, and accountability. As a result, technology decisions increasingly shape not just operational performance, but long‑term trust across the healthcare ecosystem.
That reality is reshaping how modernization unfolds. Progress is less about experimentation and more about applying proven capabilities with discipline. This means implementing systems that perform in real insurance operations, deliver measurable outcomes, and scale responsibly over time.
Against this backdrop, we are proud to share that Perficient has been included in the IDC Market Glance: Payer report for the third consecutive year, which we believe reflects our continued alignment with the capabilities health insurers need to modernize responsibly and competitively.
IDC Market Glance: Payer, 1Q26
Perficient has been included in the IDC Market Glance: Payer, 1Q26 report (Doc# US54226326) under the following categories:
- IT Services
IDC defines IT Services as: Systems integration organizations providing advisory, consulting, development, and implementation services. Some IT Services firms also have products/solutions.
- Data Platforms / Interoperability
IDC defines Data Platforms/Interoperability Firms as: Firms that provide data, data aggregation, data translation, data as a service and/or analytics solutions; either as off-premise, cloud, or tools on-premise used for every aspect of operations.
We believe this third consecutive year of inclusion reflects our continued work helping health insurers connect intelligence, data, and experience to reduce costs, improve member engagement, and accelerate measurable outcomes. Our AI-driven approach and deep industry expertise empower organizations to modernize with confidence and deliver more empathetic, trusted member experiences.
The Current Reality for Health Insurers
IDC’s report points to a health insurance market moving forward with discipline. Organizations are prioritizing cost control, accountability, and risk management — reflecting a shift toward more outcome-driven decision-making.
AI adoption is expanding, particularly where accuracy, efficiency, and oversight matter most. Health insurers are applying AI to streamline claims processing, improve prioritization, and support care and utilization management, while ensuring human judgment remains central to critical decisions.
At the same time, data has become a core enabler of progress. Well-governed, connected data now supports value-based care models, more accurate cost forecasting, appeals and payment integrity, and closer collaboration between insurers and providers. As IDC’s report highlights, success depends on aligning technology, processes, and teams — not just integrating systems.
Health insurers are also adapting to broader market shifts, including pressure on Medicaid and ACA margins, rising expectations from members and employers, and expanded responsibility across the care journey. These dynamics reinforce the need for solutions that scale efficiently while maintaining transparency and control.
Together, these shifts reflect a more pragmatic model for modernization — one that prioritizes progress without sacrificing trust or control.
How We Support Insurers Through Responsible, Outcome-Driven Transformation
The question facing health insurers is shifting to execution — how to modernize with discipline, transparency, and cost control.
Perficient works with health insurance organizations to connect strategy to execution across IT services and data platforms. We help insurers deploy AI that performs under scrutiny, build data foundations that support both compliance and innovation, and implement systems that scale without destabilizing existing operations.
To us, our inclusion in the IDC Market Glance: Payer, 1Q26 report for the third consecutive year reflects a sustained focus on helping health insurers modernize with discipline — balancing AI and innovation with accountability, automation with transparency, and data ambition with operational control.
Organizations that approach modernization with this level of rigor will see measurable outcomes sooner — and earn greater trust across the healthcare ecosystem. See how Perficient applies AI‑first strategies to help healthcare organizations modernize with confidence.
Explore how stronger collaboration is helping health insurers improve outcomes, reduce friction, and navigate change: The Collaboration Edge for Health Insurers
